Customer Success Manager supporting public - sector organizations using SymPro treasury management software. Managing relationships, renewals, migrations, and expansion across US and Canadian customers.
About the role
- Client Success Coach at SanterMedia focusing on coaching gym owners to improve business performance and achieve client success. Managing key client relationships and providing strategic guidance.
Responsibilities
- Managing a portfolio of gym owner clients while serving as their primary point of contact through Slack, Zoom, phone, and email.
- Running weekly coaching calls and helping clients identify bottlenecks, solve problems, and improve performance.
- Reviewing KPIs and performance data to diagnose issues and make recommendations based on facts rather than opinions.
- Holding clients accountable to the actions required to achieve their goals, even when those conversations are uncomfortable.
- Identifying churn risks early and proactively solving problems before they become bigger issues.
- Managing the client journey from onboarding through long term retention.
- Acquiring referrals, reviews, testimonials, and success stories from clients.
- Collaborating closely with the marketing, sales, and leadership teams to improve client experience and results.
- Finding root causes instead of repeatedly solving symptoms.
- Helping gym owners improve lead follow up, appointment setting, show rates, sales performance, and overall business growth.
Requirements
- At least 2 years of client success, account management, coaching, consulting, or similar client facing experience.
- Experience managing multiple clients simultaneously.
- Experience working in a marketing agency, coaching company, or service based business preferred.
- Sales experience is a bonus.
- Fitness industry experience is a bonus.
Benefits
- Remote position (work from anywhere in the world)
- Competitive compensation with performance incentives
- Access to world class sales, marketing, and coaching training
- Clear career progression opportunities
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Customer Success Manager strengthening public - sector relationships for SymPro’s treasury management software. Supporting renewals, migrations, retention, and account expansion across the United States and Canada.
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