Account Manager guiding client strategy and digital marketing projects at VERB, a Halifax - based agency. Managing relationships, budgets, timelines, campaigns, and web development from Discovery to Launch.
About the role
- Account Manager helping Sardine customers maximize fraud, payments, and compliance platform value. Managing strategic relationships, KPIs, integrations, and risk solutions.
Responsibilities
- Serve as the primary point of contact for customers, addressing day-to-day and big-picture problems and opportunities
- Maximize customers' ROI in Sardine
- Build a thorough understanding of Sardine's product, technology, and strategy and communicate these succinctly to customers
- Translate complex product and technology problems into simple, actionable solutions
- Manage solution processes internally and externally
- Advise customers on fraud and compliance best practices
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking for long-term expansion planning
- Collaborate with risk analytics teams to proactively solve new fraud typologies
- Communicate findings to customers
- Collaborate daily with risk analytics, data science, integrations, and product teams to meet customer risk, fraud, compliance, and payment needs
Requirements
- 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
- Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
- Strong presentation skills for both virtual and in-person meetings with various stakeholders
- Previous customer-facing experience, preferably with a technical product
- Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
- Proficiency in using business intelligence tools
- Exceptional analytical skills, including number crunching and drawing insights
- Ability to translate complex strategies into actionable processes and outcomes
- Ability to build relationships and collaborate with others
- Process improvement mindset
- Direct experience working with enterprise customers in fraud, risk, compliance, payments, or identity products
- Experience owning renewals, expansion, or strategic account growth in a post-sales role
- Experience with technical customer discussions involving APIs, integrations, or data analysis
Benefits
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Work from anywhere: Remote-first Culture
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
- 4% matching in 401k / RRSP - US and Canada specific
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend
- Bonus
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