About the role

Influencer marketing Account Manager helping brands hire and manage creators directly on a SaaS platform. Growing retention, repeat campaigns and creator spend across 200 brand accounts.

Responsibilities

Act as the strategic partner for brands seeking to find, hire and pay social media content creators directly
Own a book of about 200 brands on paid subscription plans, managing outreach, cadences and account notes in HubSpot
Onboard new brands and help them achieve their first successful creator hire quickly
Teach brands to use platform hiring tools, including creator search and filtering, profile evaluation, campaign posting, applicant review and package purchasing
Consult on influencer marketing strategy, campaign goals, platform and creator tier selection, launch and always-on content balance, and success measurement
Advise on creator selection, briefs, content formats, pricing, usage rights and timing
Convert one-off orders into repeat programs using campaign plans, content calendars and creator rosters
Run check-ins and results reviews, identify what worked and establish the next campaign
Monitor usage and spend alerts to identify at-risk accounts and intervene early
Create scalable enablement such as playbooks, brief templates, webinars, help-center content and product or email nudges
Identify Enterprise opportunities and refer them to sales, including upgrade and expansion opportunities
Bring customer feedback to product and marketing

3+ years in client services, account management or campaign strategy at an influencer marketing, social, creative or performance marketing agency, or at a creator marketing or ad platform
Hands-on experience sourcing, briefing and managing creators for brand or UGC campaigns
Customer success fundamentals: managing a book of business and outreach cadences in a CRM such as HubSpot
Ability to consult on campaign structure, budgets and marketing strategy so clients invest more with confidence
Comfort owning retention and revenue growth targets with commission tied to results
A teacher’s instinct: you can show a customer what good looks like and make it repeatable
Organization to manage many accounts at once while building resources that scale
Excellent written and verbal English
Preferred: Customer success experience at a SaaS company or marketplace
Preferred: Knowledge of TikTok, Instagram and YouTube creator pricing and performance benchmarks
Preferred: E-commerce or DTC brand experience
Preferred: Experience creating training content or running webinars
Preferred: Paid media or ad platform account management experience focused on growing client spend
Preferred: Startup, builder mindset and comfort identifying automation or process improvements