Bilingual member support specialist serving Assiniboine Credit Union members through personalized financial guidance and multiple communication channels. Promoting digital banking, resolving concerns, and supporting sustainable community - focused growth.
About the role
- Customer Care Representative supporting ZayZoon customers through in-app chat and email. Troubleshooting inquiries, bringing feedback, and contributing to process improvements in a remote role.
Responsibilities
- You'll be the first point of contact for ZayZoon customers, providing thoughtful support and clear guidance through in-app chat and email
- You'll troubleshoot complex or sensitive inquiries end-to-end
- You'll bring the customer perspective into the room, sharing patterns, surfacing feedback, and contributing insights
- You'll play an active role in process improvements within Customer Care
- You'll stay curious about tools and technology relevant to the team
Requirements
- 3+ years of experience in a high volume, fast paced customer service or support environment
- Experience juggling multiple live chats and emails at once
- Clear, confident communication
- Comfortability with change
- Sharp troubleshooting instincts
- Comfort with collaboration
- Familiarity with tools like Google Workspace and Slack
- A real sense of ownership
Benefits
- Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever
- Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation
- Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend
- Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more
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