Digital Product Owner responsible for delivering seamless customer journeys at Securian Canada. Collaborates with stakeholders to improve digital offerings and ensures data integrity across systems.
Responsibilities
Own and prioritize the product roadmap for digital customer experiences, ensuring alignment to business goals and customer needs
Define and deliver end-to-end customer journeys, including associated business processes and system interactions
Maintain a clear understanding of the product across users, inputs, outputs, integrations, and dependencies
Own how data flows across systems to support customer journeys and business processes (capture, transformation, and consumption)
Define and manage system integration requirements and ensure alignment across platforms
Be accountable for data integrity, consistency, and reliability across systems, including resolution of data conflicts and discrepancies
Ensure alignment between business processes and system capabilities, identifying and resolving gaps
Manage and prioritize the product backlog, ensuring requirements are clear, complete, and account for cross-system impacts
Lead coordination of delivery across teams, ensuring dependencies and integration points are effectively managed
Support successful release planning, testing, and production readiness, including cross-functional alignment
Monitor outcomes post-release and drive resolution of issues impacting customer or business performance
Collaborate with cross-functional teams and champion the product across the organization
Requirements
Significant experience leading digital products, customer journeys, and cross-functional technology initiatives, typically gained through 5–7+ years in product management, product ownership, business analysis, or related roles
Experience owning customer-facing digital products or platforms, including defining and delivering end-to-end customer journeys and measurable business outcomes
Strong understanding of product management disciplines, including product strategy, roadmap development, backlog management, prioritization, and delivery
Strong understanding of how data flows and system integrations support customer experiences and business processes
Ability to operate across multiple systems and domains, with awareness of dependencies, inputs, and outputs
Proven ability to translate complex business needs into clear product requirements, considering cross-system impacts
Experience working in cross-functional environments within a regulated organization
Strong technology acumen, including how platforms, data, and integrations deliver value
Experience working within agile and waterfall delivery models, including backlog management and sprint planning
Ability to navigate ambiguity and establish clarity and ownership in complex environments
Strong problem-solving skills, with the ability to assess trade-offs and drive outcomes
Excellent communication skills, with the ability to translate technical concepts to non-technical stakeholders
Ability to influence and align stakeholders across business and technology teams
High degree of ownership, accountability, and a bias for action
Experience working within a regulated industry, such as Insurance or Financial Services, is preferred
Experience working with APIs, system integrations, data pipelines, or enterprise platforms is considered an asset
Benefits
Flexible work arrangements with monthly financial allocations to support your work-life balance;
Generous starting paid vacation time, plus additional vacation days for every year of service;
Paid volunteer day so you can dedicate time to a cause you are passionate about;
Paid personal and wellness days to support your total wellbeing;
Educational assistance of up to $3,500 a year (with approval from your manager);
Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
Up to 14% of combined contributions to the RRSP matching program;
Family-friendly maternity/parental leave and many more benefits, perks and programs.
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