Product Owner II at World Education Services leading Salesforce enhancements and operations. Focused on driving improvements, Agile execution, and stakeholder collaboration.
About the role
- Digital Product Owner at Securian Canada shaping and improving digital customer experiences. Leading cross-functional teams to deliver data-driven solutions in a hybrid environment.
Responsibilities
- Own and prioritize the product roadmap for digital customer experiences, ensuring alignment to business goals and customer needs
- Define and deliver end-to-end customer journeys, including associated business processes and system interactions
- Maintain a clear understanding of the product across users, inputs, outputs, integrations, and dependencies
- Own how data flows across systems to support customer journeys and business processes (capture, transformation, and consumption)
- Define and manage system integration requirements and ensure alignment across platforms
- Be accountable for data integrity, consistency, and reliability across systems, including resolution of data conflicts and discrepancies
- Ensure alignment between business processes and system capabilities, identifying and resolving gaps
- Manage and prioritize the product backlog, ensuring requirements are clear, complete, and account for cross-system impacts
- Lead coordination of delivery across teams, ensuring dependencies and integration points are effectively managed
- Support successful release planning, testing, and production readiness, including cross-functional alignment
- Monitor outcomes post-release and drive resolution of issues impacting customer or business performance
- Collaborate with cross-functional teams and champion the product across the organization
Requirements
- Significant experience leading digital products, customer journeys, and cross-functional technology initiatives, typically gained through 5–7+ years in product management, product ownership, business analysis, or related roles
- Experience owning customer-facing digital products or platforms, including defining and delivering end-to-end customer journeys and measurable business outcomes
- Strong understanding of product management disciplines, including product strategy, roadmap development, backlog management, prioritization, and delivery
- Strong understanding of how data flows and system integrations support customer experiences and business processes
- Ability to operate across multiple systems and domains, with awareness of dependencies, inputs, and outputs
- Proven ability to translate complex business needs into clear product requirements, considering cross-system impacts
- Experience working in cross-functional environments within a regulated organization
- Strong technology acumen, including how platforms, data, and integrations deliver value
- Experience working within agile and waterfall delivery models, including backlog management and sprint planning
- Ability to navigate ambiguity and establish clarity and ownership in complex environments
- Strong problem-solving skills, with the ability to assess trade-offs and drive outcomes
- Excellent communication skills, with the ability to translate technical concepts to non-technical stakeholders
- Ability to influence and align stakeholders across business and technology teams
- High degree of ownership, accountability, and a bias for action
- Experience working within a regulated industry, such as Insurance or Financial Services, is preferred
- Experience working with APIs, system integrations, data pipelines, or enterprise platforms is considered an asset
Benefits
- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time, plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are passionate about;
- Paid personal and wellness days to support your total wellbeing;
- Educational assistance of up to $3,500 a year (with approval from your manager);
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
- Up to 14% of combined contributions to the RRSP matching program;
- Family-friendly maternity/parental leave;
- Many more benefits, perks and programs.
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