Implementing TruckMate transportation management software and training enterprise logistics clients. Analyzing workflows, configuring solutions, and guiding data conversion and go - live strategies.
About the role
- Service Center Representative managing claims inquiries and processing for major insurer. Providing customer support and resolving issues while monitoring the claims progress.
Responsibilities
- Provide excellent customer service regarding claims.
- Serve as the primary liaison with callers from multiple client accounts.
- Educate and inform clients on the documentation required to file/process a claim.
- Follow specifications to answer questions and resolve process-related issues.
Requirements
- High school diploma or equivalent (GED) required.
- One (1) year of customer service experience or an equivalent combination of education and experience required.
- Excellent verbal and written communication skills.
- Proficiency with computers, including Microsoft Office products and the Windows environment.
- Ability to work as part of a team and/or independently.
- Bilingual in French and English.
Benefits
- Health insurance
- Flexible work arrangements
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