About the role

Bilingual Intake Specialist providing administrative and clerical support for Patient Support Programs. Engaging in communication and data management to facilitate patient access to support services.

Responsibilities

Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
Ensuring complete and high-quality data entry into our database systems.
Providing effective and timely management of inbound faxes and email communication.
Executing other ad-hoc administrative duties, as they are assigned.
Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
Engage in and manage email, phone, and fax correspondence.
Handle incoming and outgoing mail.
Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
Order office supplies and maintain inventory.
Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
Maintain program data accuracy through review of program documentation for completeness and consistency.
Additional duties as assigned by the manager.

Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
Bilingualism (English and French) is required
Experience working with Patient Support Programs is an asset
Excellent verbal and written communication, listening, and customer service skills
Accurately inputting information into various paper and electronic forms
Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
Typing skills and ability to be a strong functional user of various computer-based programs
Strong organizational skills with the ability to cope with changing priorities
Self-directed individual who can work independently with minimal supervision
Adheres to confidentiality policy when handling and managing patient data and information
Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
RRSP Matching Program
Employee & Family Assistance Program