Field Operations Associate II managing inventory and customer service. Supporting Grainger's strategic vision by providing the best service to customers on - site.
About the role
- Bilingual Intake Specialist providing administrative and clerical support for Patient Support Programs. Engaging in communication and data management to facilitate patient access to support services.
Responsibilities
- Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
- Ensuring complete and high-quality data entry into our database systems.
- Providing effective and timely management of inbound faxes and email communication.
- Executing other ad-hoc administrative duties, as they are assigned.
- Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
- Engage in and manage email, phone, and fax correspondence.
- Handle incoming and outgoing mail.
- Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
- Order office supplies and maintain inventory.
- Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
- Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
- Maintain program data accuracy through review of program documentation for completeness and consistency.
- Additional duties as assigned by the manager.
Requirements
- Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
- Bilingualism (English and French) is required
- Experience working with Patient Support Programs is an asset
- Excellent verbal and written communication, listening, and customer service skills
- Accurately inputting information into various paper and electronic forms
- Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
- High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
- Typing skills and ability to be a strong functional user of various computer-based programs
- Strong organizational skills with the ability to cope with changing priorities
- Self-directed individual who can work independently with minimal supervision
- Adheres to confidentiality policy when handling and managing patient data and information
- Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- RRSP Matching Program
- Employee & Family Assistance Program
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