Operations Manager supporting pharmaceutical patient support programs across Canadian client portfolios.
Coordinating projects, process improvements, governance, and cross-functional operational execution at Sentrex Health Solutions.
Responsibilities
Serve as a key operational partner to Portfolio Program Managers across all client programs
Coordinate and oversee cross-portfolio initiatives to ensure consistency, alignment, and successful execution
Support planning, implementation, and communication of client-driven projects, process changes, and operational enhancements
Follow up on action items, deliverables, risks, and dependencies across portfolios
Facilitate collaboration between Program Managers, Operations, Training, Quality, Technology, and Client teams
Assist in developing operational strategies supporting portfolio growth, client satisfaction, and program performance
Identify challenges and opportunities and implement standardized solutions to improve efficiency and service delivery
Provide operational insights, reporting, and recommendations for decision-making and client discussions
Support governance activities, including meeting coordination, action tracking, project updates, and status reporting
Coordinate alignment of priorities, resources, and operational initiatives across programs
Perform other duties as assigned by the manager
Requirements
Post-Secondary degree or diploma in Health Science
2–3 years of management experience
3+ years of experience in the biopharmaceutical, pharmaceutical, or healthcare industry
Previous involvement in managing healthcare or specialty drug programs is an asset
Strong knowledge and understanding of patient support programs (PSP)
Strong leadership and management skills
Problem-solving and analytical skills
Highly organized and efficient
Experience coordinating or managing projects
Ability to work in a fast-paced environment
Effective and practical communication skills
Ability to manage multiple projects simultaneously with competing deadlines
Collaborative with a positive disposition
Knowledge of Salesforce Platform
Comfort speaking with various levels of management
Bilingual English and French is an asset
Commitment to high service levels for internal and external clients
Adaptability during growth and organizational change
Proven ability to develop trust and influence at multiple levels
Impactful and candid communication style
Exceptional organizational skills and ability to build effective working relationships
Benefits
State-of-the-art facilities to provide high-quality products and services
Opportunity to be part of a winning, high-performing team
Collaborative, engaging workplace culture
Flexible working environment promoting a healthy work-life balance
Diverse and inclusive culture
Employee Development Program
Industry-leading, in-house corporate training offered throughout the year
Generous vacation entitlement
Wellness Program with 5 paid days off for well-being
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
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