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About the role

  • Operations Manager supporting pharmaceutical patient support programs across Canadian client portfolios. Coordinating projects, process improvements, governance, and cross-functional operational execution at Sentrex Health Solutions.

Responsibilities

  • Serve as a key operational partner to Portfolio Program Managers across all client programs
  • Coordinate and oversee cross-portfolio initiatives to ensure consistency, alignment, and successful execution
  • Support planning, implementation, and communication of client-driven projects, process changes, and operational enhancements
  • Follow up on action items, deliverables, risks, and dependencies across portfolios
  • Facilitate collaboration between Program Managers, Operations, Training, Quality, Technology, and Client teams
  • Assist in developing operational strategies supporting portfolio growth, client satisfaction, and program performance
  • Identify challenges and opportunities and implement standardized solutions to improve efficiency and service delivery
  • Provide operational insights, reporting, and recommendations for decision-making and client discussions
  • Support governance activities, including meeting coordination, action tracking, project updates, and status reporting
  • Coordinate alignment of priorities, resources, and operational initiatives across programs
  • Perform other duties as assigned by the manager

Requirements

  • Post-Secondary degree or diploma in Health Science
  • 2–3 years of management experience
  • 3+ years of experience in the biopharmaceutical, pharmaceutical, or healthcare industry
  • Previous involvement in managing healthcare or specialty drug programs is an asset
  • Strong knowledge and understanding of patient support programs (PSP)
  • Strong leadership and management skills
  • Problem-solving and analytical skills
  • Highly organized and efficient
  • Experience coordinating or managing projects
  • Ability to work in a fast-paced environment
  • Effective and practical communication skills
  • Ability to manage multiple projects simultaneously with competing deadlines
  • Collaborative with a positive disposition
  • Knowledge of Salesforce Platform
  • Comfort speaking with various levels of management
  • Bilingual English and French is an asset
  • Commitment to high service levels for internal and external clients
  • Adaptability during growth and organizational change
  • Proven ability to develop trust and influence at multiple levels
  • Impactful and candid communication style
  • Exceptional organizational skills and ability to build effective working relationships

Benefits

  • State-of-the-art facilities to provide high-quality products and services
  • Opportunity to be part of a winning, high-performing team
  • Collaborative, engaging workplace culture
  • Flexible working environment promoting a healthy work-life balance
  • Diverse and inclusive culture
  • Employee Development Program
  • Industry-leading, in-house corporate training offered throughout the year
  • Generous vacation entitlement
  • Wellness Program with 5 paid days off for well-being
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program
  • RRSP Matching Program

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

RemoteCanada

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