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About the role
- Operations Manager supporting pharmaceutical patient support programs across Canadian client portfolios. Coordinating projects, process improvements, governance, and cross-functional operational execution at Sentrex Health Solutions.
Responsibilities
- Serve as a key operational partner to Portfolio Program Managers across all client programs
- Coordinate and oversee cross-portfolio initiatives to ensure consistency, alignment, and successful execution
- Support planning, implementation, and communication of client-driven projects, process changes, and operational enhancements
- Follow up on action items, deliverables, risks, and dependencies across portfolios
- Facilitate collaboration between Program Managers, Operations, Training, Quality, Technology, and Client teams
- Assist in developing operational strategies supporting portfolio growth, client satisfaction, and program performance
- Identify challenges and opportunities and implement standardized solutions to improve efficiency and service delivery
- Provide operational insights, reporting, and recommendations for decision-making and client discussions
- Support governance activities, including meeting coordination, action tracking, project updates, and status reporting
- Coordinate alignment of priorities, resources, and operational initiatives across programs
- Perform other duties as assigned by the manager
Requirements
- Post-Secondary degree or diploma in Health Science
- 2–3 years of management experience
- 3+ years of experience in the biopharmaceutical, pharmaceutical, or healthcare industry
- Previous involvement in managing healthcare or specialty drug programs is an asset
- Strong knowledge and understanding of patient support programs (PSP)
- Strong leadership and management skills
- Problem-solving and analytical skills
- Highly organized and efficient
- Experience coordinating or managing projects
- Ability to work in a fast-paced environment
- Effective and practical communication skills
- Ability to manage multiple projects simultaneously with competing deadlines
- Collaborative with a positive disposition
- Knowledge of Salesforce Platform
- Comfort speaking with various levels of management
- Bilingual English and French is an asset
- Commitment to high service levels for internal and external clients
- Adaptability during growth and organizational change
- Proven ability to develop trust and influence at multiple levels
- Impactful and candid communication style
- Exceptional organizational skills and ability to build effective working relationships
Benefits
- State-of-the-art facilities to provide high-quality products and services
- Opportunity to be part of a winning, high-performing team
- Collaborative, engaging workplace culture
- Flexible working environment promoting a healthy work-life balance
- Diverse and inclusive culture
- Employee Development Program
- Industry-leading, in-house corporate training offered throughout the year
- Generous vacation entitlement
- Wellness Program with 5 paid days off for well-being
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
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