Qlik Administrator managing Qlik support function and developing Qlik Sense applications for analytics capabilities. Engaging with stakeholders to translate business needs into actionable solutions.
About the role
- Project Manager managing Global Business Support projects at SGS. Collaborating with local teams for operational efficiencies and implementing new workflows.
Responsibilities
- Works closely with SGS businesses at global, regional and local levels to interpret, design, develop and implement their Global Business Support (GBS) projects.
- Provides proactive oversight and guidance to GBS centers on the most appropriate, effective and successful support operations aligned to business needs.
- Contributes to continuous improvements to GBS efficiencies and automation.
- Establishes close alliances and working relationships with GBS operations centers and all business lines (Natural Resources, Instruments & Equipment, Health & Nutrition, and Connectivity & Products).
- Works with global, regional and local business managers to understand their needs and goals in setting up remote staff support from a GBS location.
- Assists with the development and documentation of new workflows, headcount estimates, training materials and other project plan materials in preparation to establish a new team in GBS.
- Ensures all new GBS implementations remain compliant with Affiliate regulatory requirements.
- Coordinates Affiliate and GBS resources required to implement and manage the plan.
- Monitors implementation timelines and adherence, as well as post-implementation success.
- Develops and tracks GBS performance via KPIs recorded at the GBS location(s) or extracted from affiliate systems.
- Routinely reviews GBS operations to ensure continued alignment with affiliate needs, troubleshooting areas of non-performance as needed and providing guidance on resolutions as well as best practices.
- Identifies and raises opportunities for process and efficiency improvements, especially via IT systems, automation and AI; collaborates in the solution designs as well as potentially leading the development project as assigned.
- Participates in special projects as required.
- Performs other duties as assigned.
- Develops trust by providing timely responses to all inquiries.
Requirements
- Bachelor’s degree from an accredited University; technical field of study preferred or equivalent experience
- Requiring B2+ fluency in English, with good oral and written communications skills to work effectively and collaborate internally, multilingual capability a plus
- 5+ years of project management or consulting experience.
- At least 2 years technical or operational experience working in an area related to current service offerings, especially in a laboratory environment
- Experience with IT data and/or systems management a plus
Benefits
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
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