Project Manager managing Global Business Support projects at SGS. Collaborating with local teams for operational efficiencies and implementing new workflows.
Responsibilities
Works closely with SGS businesses at global, regional and local levels to interpret, design, develop and implement their Global Business Support (GBS) projects.
Provides proactive oversight and guidance to GBS centers on the most appropriate, effective and successful support operations aligned to business needs.
Contributes to continuous improvements to GBS efficiencies and automation.
Establishes close alliances and working relationships with GBS operations centers and all business lines (Natural Resources, Instruments & Equipment, Health & Nutrition, and Connectivity & Products).
Works with global, regional and local business managers to understand their needs and goals in setting up remote staff support from a GBS location.
Assists with the development and documentation of new workflows, headcount estimates, training materials and other project plan materials in preparation to establish a new team in GBS.
Ensures all new GBS implementations remain compliant with Affiliate regulatory requirements.
Coordinates Affiliate and GBS resources required to implement and manage the plan.
Monitors implementation timelines and adherence, as well as post-implementation success.
Develops and tracks GBS performance via KPIs recorded at the GBS location(s) or extracted from affiliate systems.
Routinely reviews GBS operations to ensure continued alignment with affiliate needs, troubleshooting areas of non-performance as needed and providing guidance on resolutions as well as best practices.
Identifies and raises opportunities for process and efficiency improvements, especially via IT systems, automation and AI; collaborates in the solution designs as well as potentially leading the development project as assigned.
Participates in special projects as required.
Performs other duties as assigned.
Develops trust by providing timely responses to all inquiries.
Requirements
Bachelor’s degree from an accredited University; technical field of study preferred or equivalent experience
Requiring B2+ fluency in English, with good oral and written communications skills to work effectively and collaborate internally, multilingual capability a plus
5+ years of project management or consulting experience.
At least 2 years technical or operational experience working in an area related to current service offerings, especially in a laboratory environment
Experience with IT data and/or systems management a plus
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