Business Systems Analyst translating AI business needs into testable requirements, user stories, and acceptance criteria. Managing Agile backlogs, stakeholder decisions, testing, and releases for Canadian IT consulting clients.
About the role
- Business Analyst supporting IT PMO delivery and digital health transformation at Scarborough Health Network. Translating clinical and business needs into requirements, workflows, and implementation deliverables.
Responsibilities
- Support delivery of digital, IT, and clinical transformation initiatives across Scarborough Health Network
- Elicit, document, and validate business, clinical, and technical requirements
- Develop structured requirements artefacts for solution design, procurement, and delivery
- Ensure requirements reflect clinical safety, operational continuity, and privacy/security-by-design principles
- Analyze current-state workflows and identify optimization and transformation opportunities
- Document future-state processes aligned with digital solutions and organizational priorities
- Support business process redesign with clinical and operational stakeholders
- Keep enterprise and business architecture up to date for each implemented IT initiative
- Partner with assigned departments and programs under the PMO account model
- Build relationships with clinical leaders, operational teams, and corporate stakeholders
- Bridge business users and technical teams to ensure fit-for-purpose solutions
- Complete weekly rounding with leaders and staff to ensure IT issues and requests are ticketed, logged, and updated
- Support Senior Project Managers in planning, execution, and implementation
- Contribute to business cases, functional specifications, and testing documentation
- Participate in solution validation, UAT, and go-live readiness activities
- Align requirements and documentation with SHN PMO standards and governance processes
- Support compliance with IT governance bodies including CPRC, ASRB, and CAB
- Maintain auditability, traceability, and lifecycle documentation
- Promote standardized PMO templates, tools, and documentation practices
- Contribute to continuous improvement of PMO processes, tools, and methodologies
- Support knowledge transfer and solution sustainability
Requirements
- Undergraduate degree in Health, Business, Information Technology, or related field (required)
- Minimum 3–5 years of experience in business analysis, preferably in IT or digital health environments
- Demonstrated experience gathering and documenting complex requirements across multiple stakeholders
- Strong understanding of business analysis practices, methodologies, and tools
- Experience supporting IT, clinical systems (e.g., EMR/Epic), or digital transformation initiatives considered an asset
- Excellent work performance and attendance record
- Commitment to fostering a culture of diversity, equity, and inclusion
- Commitment to advancing equity, accessibility, and patient-centered care through digital innovation
- Ability to model integrity, resilience, and adaptability in a rapidly evolving digital health environment
- Ability to develop and influence relationships at all levels, with strong interpersonal and negotiation skills
- Strong team engagement, facilitation, and coaching skills
- Demonstrated experience leading large-scale transformation and change initiatives
Benefits
- Equal opportunity employer committed to inclusiveness and diversity
- Barrier-free and accessible employment practices
- Accommodation throughout the recruitment process
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