Senior Certification Specialist processing VA educational benefits and student enrollments for University of Maryland Global Campus. Ensuring compliance with Department of Veterans Affairs certification requirements.
About the role
- Senior collections officer managing third-party financial portfolios for Canadian credit bureau CBCC. Negotiating payments, resolving delinquent accounts, and maintaining compliance in a remote frontline team.
Responsibilities
- Manage collection activities for assigned third-party portfolios, including financial loan accounts
- Conduct professional collection calls with past due customers and negotiate payment arrangements within established client guidelines and risk parameters
- Apply advanced collections techniques to resolve delinquent accounts while maintaining a customer-focused approach
- Assess account risk and escalate accounts requiring additional action
- Accurately document collection activity, account updates, commitments to pay, and payment arrangements within collection systems
- Apply negotiation, objection handling, and problem-solving skills to manage challenging conversations
- Maintain compliance with regulatory requirements, client expectations, and industry best practices
- Achieve individual collection targets and contribute to departmental performance goals
- Support team success through collaboration, knowledge sharing, and operational excellence
- Complete additional collection responsibilities as assigned
Requirements
- Minimum 5 years of Third-Party Collection Agency experience
- Previous experience supporting Schedule A Bank portfolios is strongly preferred
- Proven track record managing high-performing frontline collection desks and achieving performance targets
- Strong performance history with demonstrated commitment to compliance and quality standards
- Excellent verbal and written communication skills for effective collection conversations
- Strong negotiation skills to influence outcomes and secure payment commitments
- Excellent organizational and time management skills with the ability to manage multiple priorities
- Strong computer skills, including Microsoft Excel and Outlook experience
- Ability to adapt and perform successfully in a fast-paced, results-oriented environment
- Commitment to continuous learning and career development
- Flexibility to work one late evening shift from 12:30 p.m. to 9:00 p.m. ET
- Mandatory Saturday shift from 8:30 a.m. to 11:30 a.m. ET
Benefits
- Competitive compensation package with incentive opportunities and strong earning potential
- Medical and dental benefits
- RRSP program
- Paid time off
- Exclusive retail and insurance discounts
- Opportunity to work with leading financial institution portfolios
- Supportive team environment focused on performance, development, and career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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