Consumer operations specialist supporting TransUnion’s customer onboarding, enablement codes, and operational services. Managing stakeholder requests, quality assurance, escalations, and process improvements.
About the role
- Customer Experience & Operations Consultant acting as a primary coordination point for clients. Enhancing customer experience through proactive engagement and program services.
Responsibilities
- Contribute to Sirva’s success by serving as the primary point of coordination to customers
- Places proactive calls with customer to welcome them and advise on services
- Engages and adopts new technology enhancements and features
- Serves as a trusted advisor in the mobility programs
- Works to fully understand customer needs and concerns
- Regularly utilizes digital tools to access client policy information
- Ability to advise on services delivered by our supplier partners
- Demonstrates proficient skills in managing complex relocations
- Utilizes an omnichannel technology solution to support customer interactions
- Partners internally with other customer support teams
- Collaborates externally with supplier partners
- Dedicated to strong data integrity
- Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded
- Supports customer and client needs with a focus on quality, accuracy and timeliness
Requirements
- High school diploma or equivalent
- University/college degree preferred
- 1 year in a customer experience, business operations role preferred
- International experience a plus, but not necessary
- Must be fluent in English, but other languages are highly desired.
Benefits
- Comprehensive benefits package that includes choice of two Medical plans and two dental plans
- Retirement plan, RRSP employer match (after 1 year)
- Life & Disability Insurance
- and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
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