Remote customer service representative supporting global brands for Teleperformance. Handling customer queries, technical troubleshooting, scheduling, and data entry across Canadian provinces.
About the role
- Customer Experience & Operations Consultant acting as a primary coordination point for clients. Enhancing customer experience through proactive engagement and program services.
Responsibilities
- Contribute to Sirva’s success by serving as the primary point of coordination to customers
- Places proactive calls with customer to welcome them and advise on services
- Engages and adopts new technology enhancements and features
- Serves as a trusted advisor in the mobility programs
- Works to fully understand customer needs and concerns
- Regularly utilizes digital tools to access client policy information
- Ability to advise on services delivered by our supplier partners
- Demonstrates proficient skills in managing complex relocations
- Utilizes an omnichannel technology solution to support customer interactions
- Partners internally with other customer support teams
- Collaborates externally with supplier partners
- Dedicated to strong data integrity
- Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded
- Supports customer and client needs with a focus on quality, accuracy and timeliness
Requirements
- High school diploma or equivalent
- University/college degree preferred
- 1 year in a customer experience, business operations role preferred
- International experience a plus, but not necessary
- Must be fluent in English, but other languages are highly desired.
Benefits
- Comprehensive benefits package that includes choice of two Medical plans and two dental plans
- Retirement plan, RRSP employer match (after 1 year)
- Life & Disability Insurance
- and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
FA
Customer support specialist serving French - Canadian clients through phone, chat, and email for First Advantage’s background - screening and HR technology solutions. Resolving inquiries, troubleshooting issues, and documenting cases across business systems.
Consumer Support Specialist supporting Runway’s AI - powered creative platform users. Handling high - volume tickets, troubleshooting issues, and improving self - service content and support automation.
Bilingual member support specialist serving Assiniboine Credit Union members through personalized financial guidance and multiple communication channels. Promoting digital banking, resolving concerns, and supporting sustainable community - focused growth.
Customer Care Team Lead guiding ticket - service campaigns for Canada's largest opera company. Coaching specialists, handling escalations, and supporting outbound sales and donor - relations operations.
Head of Customer Experience scaling post - sale operations for Roofr’s roofing CRM platform. Leading AI - enabled support, onboarding, retention, and customer journey optimization across a growing SaaS business.
BMO InvestorLine partner support specialist assisting Financial Planners and customers with investment accounts, transfers, and maintenance. Delivering bilingual French - English wealth - service guidance remotely across Canadian provinces.
Bilingual customer service representative supporting Canadian concert, sports, and festival customers remotely. Handling ticketing, reservations, refunds, troubleshooting, and event coordination by phone and email.
Représentant bilingue installant les analyseurs IDEXX et formant les cliniques vétérinaires au Québec. Dépannage technique sur site et accompagnement des clients sur le terrain.
Bilingual customer service representative supporting Canadian health insurance providers and members remotely. Resolving inquiries through phone and email while navigating multiple software applications in English and French.