Field Operations Associate servicing customer inventory, stocking products, and resolving onsite issues for Grainger, a North American MRO products distributor. Supporting account growth through customer service and sales opportunities.
About the role
- Operations Coordinator coordinating customer onboarding, support, and retention workflows. Improving processes and resolving cross-team operational issues for a remote Canadian organization.
Responsibilities
- Coordinate the customer journey from onboarding and training through ongoing support and retention
- Follow up with customers, identify pain points, and make sure issues are carried through to resolution
- Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear
- Build and improve business processes rather than simply following existing ones
- Keep projects and priorities moving by tracking commitments, dependencies, blockers, and next steps
- Spot gaps and blind spots, ask the right questions, and identify who needs to be involved
- Use customer feedback and operational information to identify opportunities for improvement
- Provide clear, concise updates and help keep operations organized end-to-end
Requirements
- Experience in operations, project coordination, project management, customer operations, or a similar hands-on role
- Experience owning projects or operational work through completion, including coordinating dependencies and following up on outstanding items
- Comfortable working from an initial goal, identifying what information or people are needed, and building a practical plan
- Experience coordinating across different teams and priorities
- Clear, concise professional communication
- Interested in a stable, long-term, hands-on coordination role
Benefits
- CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
- Fully remote
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Degree requirement
No Education Requirement
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