About the role

Operations Coordinator coordinating customer onboarding, support, and retention workflows. Improving processes and resolving cross-team operational issues for a remote Canadian organization.

Responsibilities

Coordinate the customer journey from onboarding and training through ongoing support and retention
Follow up with customers, identify pain points, and make sure issues are carried through to resolution
Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear
Build and improve business processes rather than simply following existing ones
Keep projects and priorities moving by tracking commitments, dependencies, blockers, and next steps
Spot gaps and blind spots, ask the right questions, and identify who needs to be involved
Use customer feedback and operational information to identify opportunities for improvement
Provide clear, concise updates and help keep operations organized end-to-end

Experience in operations, project coordination, project management, customer operations, or a similar hands-on role
Experience owning projects or operational work through completion, including coordinating dependencies and following up on outstanding items
Comfortable working from an initial goal, identifying what information or people are needed, and building a practical plan
Experience coordinating across different teams and priorities
Clear, concise professional communication
Interested in a stable, long-term, hands-on coordination role