Start - Up Manager overseeing multi - country clinical trial site activation for Indero, a global dermatology and rheumatology CRO. Managing regulatory submissions, contracting, timelines, and cross - functional delivery.
About the role
- Technical Accounts Manager leading Commercial TAMs for Socket, which helps teams secure and manage open-source software. Driving adoption, customer health, retention, and scalable post-sales operations.
Responsibilities
- Lead, coach, and grow a team of Commercial Technical Account Managers
- Hire ahead of need as the company scales
- Own adoption, customer health, and gross retention outcomes across the customer base
- Partner with Account Executives who own commercial renewals
- Mature and operationalize segmentation, health scoring, and lifecycle playbooks
- Improve QBRs using meaningful data and customer insights
- Serve as the senior escalation point for at-risk accounts
- Run account deep dives, create save plans, and execute them through resolution
- Set and maintain performance and career-growth standards
- Improve team efficiency through automation, playbooks, and one-to-many programs
- Feed technical field intelligence to Product and Engineering
- Report retention, adoption, and team health metrics to leadership
Requirements
- 4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related)
- 6+ years total in pre- or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
- Experience owning GRR, NRR, or adoption targets
- Background in security, developer tools, or an adjacent technical product
- Knowledge of the SDLC and how developers and security teams operate
- Experience owning escalations on at-risk commercial accounts
- Experience building, operationalizing, or improving post-sales systems, including segmentation, playbooks, health scoring, and QBR frameworks
- Willingness to work as an individual contributor when needed
- Executive presence with CISOs, VPs of Engineering, and company leadership
- Willingness to travel for customer and company meetings as needed
- Preferred: experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
- Preferred: experience scaling a post-sales function at a high-growth startup
- Preferred: experience managing TAM charters
- Preferred: hands-on experience with Vitally or similar CS platforms and scaled/digital-touch programs
- Experience with Slack, GitHub, Zendesk, Vitally, HubSpot, and Grafana
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first work arrangement
- Quarterly team off-sites
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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