About the role

IT Administrator managing internal IT operations for boutique CRM consulting company in Montreal. Focused on maintaining a secure, reliable technology stack and providing user support.

Responsibilities

Manage and maintain the company’s IT infrastructure, including on-premise and cloud resources
Implement and oversee security protocols and conduct regular system updates and audits
Install, configure, and upgrade computer hardware components and software applications
Diagnose and troubleshoot hardware, software, or network issues promptly
Maintain thorough documentation of all IT systems and changes
Oversee regular data backup operations and verify that restore procedures work effectively
Lead desktop support and helpdesk efforts for our staff
Monitor system and network performance, and plan for capacity and storage needs
Handle IT onboarding and offboarding processes for employees
Proactively identify opportunities to improve IT operations and implement best practices

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
5 years of hands-on experience in system and network administration
Professional certifications are an asset (Linux, Microsoft, CCNA, Network+)
Proficiency with both Windows and Linux operating systems
Experience with virtualization technologies (VMware, Hyper-V)
Strong knowledge of network infrastructure (routing, switching, VPNs, DNS, DHCP)
Ability to develop scripts or use automation tools (PowerShell, Bash, Python)
Experience implementing backup solutions and disaster recovery plans
A proven track record of diagnosing and resolving complex technical issues