About the role

Customer Service Representative managing healthcare orders, inquiries, pricing, and complaints for Solventum Canada. Bilingual support through delivery using ERP systems and customer-service expertise.

Responsibilities

Handle order entry, order status, product information inquiries, complaints, pricing, shipping, and inventory requests and issues
Communicate clearly and professionally with external customers and internal Solventum personnel by telephone and/or written correspondence
Manage worklists, including raising internal tickets for order management, shipping/tracking, product inquiries, and pricing/invoicing issues
Apply systematic problem solving to material information records and master data monitoring
Manage the customer order process from entry to delivery
Develop and lead improvements and/or solutions to work processes and tools
Handle non-routine and difficult inquiries using differing techniques and methods to develop solutions for complex issues

Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution AND 2 (two) years of customer service experience in a private, public, government or military environment
OR HS Diploma AND 6 (six) years of customer service experience in a private, public, government or military environment
Bilingual French & English
Previous/current Healthcare Customer Service Experience
ERP system experience required
Experienced with cross-functional project leadership preferred
Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
Must be legally authorized to work in country of employment without sponsorship for employment visa status