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About the role

  • Product Manager focusing on data products and customer engagement workflows for Spoonity's loyalty platform. Collaborating with engineering and design teams to rebuild core systems tailored for merchants' needs.

Responsibilities

  • Help build a robust data pipeline to ensure that the decisions we make are backed by evidence.
  • Support the product with product marketing materials to educate our users and staff on what the product does, how it can drive value, and where we beat out the competition.
  • Strengthen our relationship with our merchants through feedback loops and regular engagement to help them feel like an invaluable part of our business.
  • Champion user experience excellence through advocacy for our merchants and their end-customers to ensure our platform always impresses.
  • Help mature the product organization within Spoonity to help us unlock the next phase of growth.

Requirements

  • Extensive experience building and driving data products that deliver value beyond the metrics.
  • Proven track record of developing customer feedback loops, and managing customer relationships and feedback.
  • Strong familiarity of technical systems like software engineering best practices to help build rapport with engineers.
  • Familiarity with customer data platforms (e.g., Segment) and data integration platforms like Snowflake and Databricks are a plus.
  • An eye for UI design and user experience design to help advocate for users.
  • An interest in mentorship or leadership and helping elevate others on the team.

Benefits

  • Personal or family health insurance options
  • Generous annual stipend for work equipment and hardware
  • Unlimited vacation with a minimum required use per year
  • RRSP matching
  • Competitive compensation and flexible remote work culture

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridOttawaCanada

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