CRM Product Manager owning Salesforce strategy and roadmap for Kraken’s B2B crypto sales organization. Improving sales workflows, integrations, data quality, and platform coherence across global teams.
About the role
- Product Manager focusing on data products and customer engagement workflows for Spoonity's loyalty platform. Collaborating with engineering and design teams to rebuild core systems tailored for merchants' needs.
Responsibilities
- Help build a robust data pipeline to ensure that the decisions we make are backed by evidence.
- Support the product with product marketing materials to educate our users and staff on what the product does, how it can drive value, and where we beat out the competition.
- Strengthen our relationship with our merchants through feedback loops and regular engagement to help them feel like an invaluable part of our business.
- Champion user experience excellence through advocacy for our merchants and their end-customers to ensure our platform always impresses.
- Help mature the product organization within Spoonity to help us unlock the next phase of growth.
Requirements
- Extensive experience building and driving data products that deliver value beyond the metrics.
- Proven track record of developing customer feedback loops, and managing customer relationships and feedback.
- Strong familiarity of technical systems like software engineering best practices to help build rapport with engineers.
- Familiarity with customer data platforms (e.g., Segment) and data integration platforms like Snowflake and Databricks are a plus.
- An eye for UI design and user experience design to help advocate for users.
- An interest in mentorship or leadership and helping elevate others on the team.
Benefits
- Personal or family health insurance options
- Generous annual stipend for work equipment and hardware
- Unlimited vacation with a minimum required use per year
- RRSP matching
- Competitive compensation and flexible remote work culture
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