Product Manager focusing on data products and customer engagement workflows for Spoonity's loyalty platform. Collaborating with engineering and design teams to rebuild core systems tailored for merchants' needs.
Responsibilities
Help build a robust data pipeline to ensure that the decisions we make are backed by evidence.
Support the product with product marketing materials to educate our users and staff on what the product does, how it can drive value, and where we beat out the competition.
Strengthen our relationship with our merchants through feedback loops and regular engagement to help them feel like an invaluable part of our business.
Champion user experience excellence through advocacy for our merchants and their end-customers to ensure our platform always impresses.
Help mature the product organization within Spoonity to help us unlock the next phase of growth.
Requirements
Extensive experience building and driving data products that deliver value beyond the metrics.
Proven track record of developing customer feedback loops, and managing customer relationships and feedback.
Strong familiarity of technical systems like software engineering best practices to help build rapport with engineers.
Familiarity with customer data platforms (e.g., Segment) and data integration platforms like Snowflake and Databricks are a plus.
An eye for UI design and user experience design to help advocate for users.
An interest in mentorship or leadership and helping elevate others on the team.
Benefits
Personal or family health insurance options
Generous annual stipend for work equipment and hardware
Unlimited vacation with a minimum required use per year
RRSP matching
Competitive compensation and flexible remote work culture
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