Senior Product Manager building Jerry.ai’s AI agent for car and home ownership. Leading LLM platform strategy, customer experiences, experimentation, and OpenAI integrations.
About the role
- Product Manager at Stripe defining AI-driven user experiences and managing inbound motions across various channels. Collaborating with cross-functional teams to enhance product-led growth.
Responsibilities
- Define the AI specialist: what it knows, how it engages, where it draws the line, and when it hands off. Own the product vision, strategy, and roadmap.
- Launch and scale the inbound motion across chat, voice, and email for prospects and new users seeking help with products, pricing, and getting started. Drive rapid iteration on answer quality and resolution rates.
- Build the triage and qualification layer. The AI specialist must assess the user it is engaging with, understand the size and complexity of the opportunity, and route accordingly: guiding smaller users through their full journey while qualifying larger prospects and handing them to sales with rich context.
- Define escalation paths to the vendor support team and sales team. Ensure that handoffs are seamless, context is preserved, and no user interaction is left unresolved.
- Scale past the first interaction into onboarding and cross-sell, helping users activate products, discover new ones, and grow their usage of Stripe.
- Leverage Stripe's existing product recommendation, merchant context, onboarding systems, and outreach platform rather than rebuilding from scratch.
- Own the revenue this motion produces. Define success metrics and maintain accountability from conversion through expansion, including pipeline generated through AI-qualified leads.
- Partner with engineering, AI/ML, design, data science, marketing, sales, and support to execute at pace while maintaining Stripe's bar for quality and trust.
Requirements
- 5+ years of product management experience, taking products from strategy through to shipped outcomes
- Experience building AI-powered, conversational, or agentic products. You understand what it takes to ship AI that works reliably for real users, not just in demos.
- A track record of owning revenue or business outcomes through product-led approaches
- Experience with hypothesis-driven product development and experimentation at scale
- Ability to work across existing systems and synthesize them into a coherent product strategy rather than defaulting to net-new builds
- Strong written and verbal communication, with the ability to drive alignment across a broad set of stakeholders
- An ownership mindset. You do what it takes to solve problems and ship.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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