Staff Product Designer leading experience design across subscription and growth ecosystems at Instacart. Focusing on customer engagement and long - term loyalty through meaningful design.
About the role
- Senior Product Designer leading design for Suger’s platform focused on AI-driven automation of enterprise workflows. Collaborating with product, engineering, and customers to create intuitive user experiences.
Responsibilities
- Design end-to-end user journeys for AI-powered workflows and continuously iterate on the user experience. You’ll balance customer impact, system reliability, and engineering complexity when making product decisions.
- Work closely with Customer Success to gather qualitative and quantitative feedback on how customers interact with AI-driven features. You’ll occasionally support onboarding or troubleshooting to deeply understand real-world user behavior, edge cases, and trust concerns around automation.
- Develop and own the product vision, strategy, and roadmap for intelligent systems that automate and optimize pricing, contracting, billing, and compliance workflows.
- Design AI-driven automation experiences that balance speed with trust, transparency, and control.
- Partner closely with engineering to test, validate, and ship AI-enabled products, ensuring correctness, transparency, and reliability in production environments.
Requirements
- 4+ years of product design experience, ideally in B2B SaaS, developer platforms, or enterprise software.
- Strong understanding of the full product lifecycle, from problem discovery and prototyping to production deployment, iteration, and monitoring - including products with complex backend or data dependencies.
- Excellent communication skills, with the ability to collaborate across engineering, customer-facing teams, and leadership to align on goals and execution.
- Strong critical thinking skills, with the ability to uncover underlying problems and opportunities, even when existing workflows appear to be functioning well.
- Familiarity with APIs, data models, or technical product surfaces (you don’t need to code, but you can speak the language)
- Experience with Salesforce, HubSpot, sales operations, billing systems, or cloud marketplaces is a strong plus.
- Experience working on AI-powered products, automation, APIs, or data-intensive systems is a strong plus.
Benefits
- Competitive compensation and equity plan.
- Monthly office stipends for lunch and commute-related benefits.
- Full healthcare benefits - extended health care, dental, vision, and life insurance.
- Work alongside a top-notch team with experience at Google, Meta, Salesforce, Pave, Motive, and Square - building AI agent and AI infrastructure SaaS that powers revenue workflows.
- Own a major pillar of our go-to-market strategy from day one - driving architecture, engineering standards, and platform reliability with the autonomy to build what you think is right.
- Fast-moving, flat org with real product-market fit and big ambitions where you’ll ship quickly, influence the roadmap, and see direct customer impact.
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