About the role

Senior Product Designer leading design for Suger’s platform focused on AI-driven automation of enterprise workflows. Collaborating with product, engineering, and customers to create intuitive user experiences.

Responsibilities

Design end-to-end user journeys for AI-powered workflows and continuously iterate on the user experience. You’ll balance customer impact, system reliability, and engineering complexity when making product decisions.
Work closely with Customer Success to gather qualitative and quantitative feedback on how customers interact with AI-driven features. You’ll occasionally support onboarding or troubleshooting to deeply understand real-world user behavior, edge cases, and trust concerns around automation.
Develop and own the product vision, strategy, and roadmap for intelligent systems that automate and optimize pricing, contracting, billing, and compliance workflows.
Design AI-driven automation experiences that balance speed with trust, transparency, and control.
Partner closely with engineering to test, validate, and ship AI-enabled products, ensuring correctness, transparency, and reliability in production environments.

4+ years of product design experience, ideally in B2B SaaS, developer platforms, or enterprise software.
Strong understanding of the full product lifecycle, from problem discovery and prototyping to production deployment, iteration, and monitoring - including products with complex backend or data dependencies.
Excellent communication skills, with the ability to collaborate across engineering, customer-facing teams, and leadership to align on goals and execution.
Strong critical thinking skills, with the ability to uncover underlying problems and opportunities, even when existing workflows appear to be functioning well.
Familiarity with APIs, data models, or technical product surfaces (you don’t need to code, but you can speak the language)
Experience with Salesforce, HubSpot, sales operations, billing systems, or cloud marketplaces is a strong plus.
Experience working on AI-powered products, automation, APIs, or data-intensive systems is a strong plus.

Competitive compensation and equity plan.
Monthly office stipends for lunch and commute-related benefits.
Full healthcare benefits - extended health care, dental, vision, and life insurance.
Work alongside a top-notch team with experience at Google, Meta, Salesforce, Pave, Motive, and Square - building AI agent and AI infrastructure SaaS that powers revenue workflows.
Own a major pillar of our go-to-market strategy from day one - driving architecture, engineering standards, and platform reliability with the autonomy to build what you think is right.
Fast-moving, flat org with real product-market fit and big ambitions where you’ll ship quickly, influence the roadmap, and see direct customer impact.