Senior Customer Analytics Manager driving impactful business decisions through data analysis at Jobber. Partnering with cross - functional teams to enhance customer understanding and optimize business performance.
About the role
- AVP, Data Analytics leading transformation for data analytics strategy in Canadian Operations at Sun Life. Managing a team of data professionals for operational excellence and insights.
Responsibilities
- The AVP, Data Analytics for Canadian Operations represents a strategic opportunity to lead and transform the data analytics function for Canadian Operations.
- Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building.
- Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving.
- Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy.
- Establish metrics and KPIs to measure analytics function performance and business impact.
- Maintain existing data infrastructure while leading transformation initiatives to modernize architecture and adopt cloud-based solutions.
- Implement robust data governance framework ensuring quality, accuracy, compliance, and audit-proof processes for internal and external stakeholders.
- Develop and enforce standards for data management, documentation, and controls.
- Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports.
- Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users.
- Transform complex operational data into clear visualizations supporting executive reporting and strategic planning.
- Partner with Data Science team in CXO and other analytics partners to leverage common capabilities and drive innovation.
- Apply AI, machine learning, and predictive modeling to operational challenges, proactively identifying automation and optimization opportunities.
- Develop and operationalize predictive models for capacity planning, volume forecasting, and demand management.
- Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation.
Requirements
- Minimum 10 years relevant business, data, and analytics experience
- University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
- Advanced degree (Master's or PhD) in quantitative field an asset
- Professional certifications in data science, analytics, or business intelligence an asset
- Proven experience leading data analytics functions delivering measurable business value
- Experience in operations, business process management, or service delivery environments preferred
- Experience managing and transforming data infrastructure and analytics capabilities
- Track record of leading high-performing teams of professional knowledge workers
- Experience working in financial services, insurance, or regulated industries an asset
- Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Benefits
- Pension Plan participation starts immediately, and you are automatically enrolled.
- We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions.
- Flexible Benefits from the day you join to meet the needs of you and your family.
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