About the role

Director building enterprise change capability for Sun Life’s Canadian insurance operations. Leading transformation adoption, executive alignment, governance, and a high-performing change team.

Responsibilities

Define and establish a centralized Change Management function, including operating model, governance, frameworks, and scalable standards
Position Change Management as a strategic enabler embedded from strategy through execution
Build an integrated enterprise approach for consistency, speed, and measurable impact
Drive change across a complex, multi-year portfolio spanning technology, process, and business transformation
Orchestrate enterprise-wide alignment, prioritization, and management of cross-functional impacts and dependencies
Ensure change strategies are data-driven, outcomes-focused, and linked to business value realization
Measure readiness, adoption, and sustained behavioral change
Define and operationalize success metrics tied to productivity, experience, and risk reduction
Hold leaders accountable for sponsorship, engagement, and results
Advise senior leaders and executives on sponsoring, communicating, and sustaining change
Elevate leadership capability and foster a culture that embraces transformation
Develop and lead a team of change practitioners operating in a consulting model
Foster innovation, continuous improvement, and external best-practice adoption
Establish repeatable, scalable tools and methodologies
Integrate change management into strategy development, portfolio governance, and delivery lifecycles
Ensure early engagement and alignment across strategy, product, technology, and operations

10+ years of progressive experience in enterprise change management, transformation, or organizational effectiveness
Proven track record leading large-scale, enterprise-level change within complex, matrixed environments
Demonstrated success building or transforming a change management function or capability
Deep expertise in change strategy, operating model design, and governance at scale
Exceptional ability to influence and partner with senior executives to drive accountability and results
Strong commercial acumen with a focus on outcomes, value realization, and measurable impact
Experience leading and scaling high-performing, consulting-oriented teams
Bachelor’s degree in Business, Communications, or related field
Prosci, ACMP, or equivalent certification preferred
Bilingualism in French and English, both oral and written, required for Quebec locations

Flexible choice to work from both the office and virtually based on business, Client, and employee needs
Incentive plans for eligible employees, with discretionary payments subject to individual and company performance
Accommodation support during the application process
Alternative-format job postings available upon request