About the role

Training and Development Trainer on the Disability team providing engaging training and mentorship. Collaborating across multiple locations in Canada to develop staff skills and knowledge.

Responsibilities

Provide engaging on-site and remote training to new and existing staff for the Disability Case Managers team
Applying accelerated and blended learning techniques in training
Identify individual learning styles and adjust facilitation accordingly
Conduct needs analyses to help determine appropriate training solutions
Design engaging training material and maintain its currency in accordance with changing business practice and procedures
Measure learner progress using appropriate testing, assessments and evaluations
Provide detailed feedback on new hire/learner progression
Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends
Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current
Participate in business unit initiatives or projects as assigned by your manager
Identify and act on opportunities for continuous improvement
Stay current with industry trends on learning and development
Be an ambassador for Sun Life’s Client Experience Vision by modeling the way in all your interactions

Disability case management experience
Advanced skill in the Microsoft product suite (Powerpoint, Excel, Word)
Exceptional interpersonal and communication skills both verbal and written
Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively
Strong analytical and problem solving skills
Facilitation and presentation skills
Excellent time management and organizational skills
Ability to influence, negotiate and build effective working relationships
Ability to ask probing questions in order to obtain necessary information
Proven self-starter who is resourceful and curious
Detail oriented, “big picture” thinker who can escalate issues quickly through appropriate channels
Excellent judgement, uses common sense and is able to work independently with minimal direction
Is flexible to change and resilient to stressful situations
Experience using Adobe Connect
Training and coaching experience
Experience in accelerated learning principles
Experience with authoring tools (ex. Adobe Captivate, MS Publisher)
Willingness to travel
Bilingualism is an asset.

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.