Learning specialist designing digital and live employee development experiences for The Dufresne Group, a Canadian home furnishings retailer. Managing LMS content, learning analytics, facilitation, and capability - building initiatives.
About the role
- Training and Development Trainer on the Disability team providing engaging training and mentorship. Collaborating across multiple locations in Canada to develop staff skills and knowledge.
Responsibilities
- Provide engaging on-site and remote training to new and existing staff for the Disability Case Managers team
- Applying accelerated and blended learning techniques in training
- Identify individual learning styles and adjust facilitation accordingly
- Conduct needs analyses to help determine appropriate training solutions
- Design engaging training material and maintain its currency in accordance with changing business practice and procedures
- Measure learner progress using appropriate testing, assessments and evaluations
- Provide detailed feedback on new hire/learner progression
- Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends
- Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current
- Participate in business unit initiatives or projects as assigned by your manager
- Identify and act on opportunities for continuous improvement
- Stay current with industry trends on learning and development
- Be an ambassador for Sun Life’s Client Experience Vision by modeling the way in all your interactions
Requirements
- Disability case management experience
- Advanced skill in the Microsoft product suite (Powerpoint, Excel, Word)
- Exceptional interpersonal and communication skills both verbal and written
- Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively
- Strong analytical and problem solving skills
- Facilitation and presentation skills
- Excellent time management and organizational skills
- Ability to influence, negotiate and build effective working relationships
- Ability to ask probing questions in order to obtain necessary information
- Proven self-starter who is resourceful and curious
- Detail oriented, “big picture” thinker who can escalate issues quickly through appropriate channels
- Excellent judgement, uses common sense and is able to work independently with minimal direction
- Is flexible to change and resilient to stressful situations
- Experience using Adobe Connect
- Training and coaching experience
- Experience in accelerated learning principles
- Experience with authoring tools (ex. Adobe Captivate, MS Publisher)
- Willingness to travel
- Bilingualism is an asset.
Benefits
- Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
- A collaborative and interactive team environment
- Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
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