Manager, Operational Resilience and Continuity

Posted 4 days ago

Apply Now

Resume Score

Check how well your resume matches this job before you apply.

Sign in to check score

About the role

  • Manager strengthening Sun Life’s insurer-wide operational resilience and continuity programs. Overseeing risk, recovery planning, scenario testing, reporting, and enterprise stakeholder training.

Responsibilities

  • Provide second-line oversight, effective challenge, and advisory support across Operational Resilience, Business Continuity, and Crisis Management activities
  • Assess resilience risks, vulnerabilities, capability gaps, and policy compliance, escalating material concerns through established governance processes
  • Support the evolution of Operational Resilience frameworks, policies, standards, methodologies, tools, training, and guidance
  • Help integrate Business Continuity Management into the broader Operational Resilience framework and support capability uplift across Business Groups
  • Review and challenge critical operations assessments, dependency mapping, Business Impact Analyses, resilience planning, recovery strategies, third-party contingency planning, and resilience testing activities
  • Support the design, execution, and evaluation of severe-but-plausible resilience scenarios and exercises
  • Develop resilience reporting, metrics, dashboards, and risk insights for management, governance committees, and regulatory purposes
  • Identify trends, emerging risks, and opportunities to strengthen resilience capabilities and outcomes
  • Provide training, guidance, and subject matter expertise to Business Groups, Risk Officers, and other stakeholders
  • Build partnerships across Operational Risk, Technology, Cyber, Third-Party Risk Management, and Business Group teams
  • Leverage data, automation, analytics, and AI-enabled tools to enhance resilience assessments, reporting, monitoring, and decision-making
  • Promote continuous improvement and simplification of resilience processes and capabilities across the enterprise

Requirements

  • 7+ years of experience in Operational Resilience, Operational Risk, Business Continuity, Crisis Management, Technology Resilience, Third-Party Risk Management, or related disciplines
  • Strong analytical, reporting, stakeholder management, facilitation, and communication skills
  • Experience supporting governance, oversight, risk management, and regulatory programs
  • Professional certification such as BCI, DRI, CBCP, ORM, CRISC, CISA, or equivalent is an asset

Benefits

  • Up to 6 weeks off through the unique Sabbatical Program every five years
  • Care Days available for self-care or care of others
  • Sick Days to support well-being
  • Hybrid work flexibility between the office and virtually
  • Supportive, flexible, and inclusive work environment
  • Training, guidance, and growth opportunities
  • Incentive plans for eligible employees, with payments discretionary and subject to individual and company performance

Job title

Job type

Full Time

Experience level

SeniorLead

Salary

CA$80,000 - CA$128,000 per year

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

Report this job

Found something wrong with the page? Please let us know by submitting a report below.