Manager strengthening Sun Life’s insurer-wide operational resilience and continuity programs. Overseeing risk, recovery planning, scenario testing, reporting, and enterprise stakeholder training.
Responsibilities
Provide second-line oversight, effective challenge, and advisory support across Operational Resilience, Business Continuity, and Crisis Management activities
Assess resilience risks, vulnerabilities, capability gaps, and policy compliance, escalating material concerns through established governance processes
Support the evolution of Operational Resilience frameworks, policies, standards, methodologies, tools, training, and guidance
Help integrate Business Continuity Management into the broader Operational Resilience framework and support capability uplift across Business Groups
Review and challenge critical operations assessments, dependency mapping, Business Impact Analyses, resilience planning, recovery strategies, third-party contingency planning, and resilience testing activities
Support the design, execution, and evaluation of severe-but-plausible resilience scenarios and exercises
Develop resilience reporting, metrics, dashboards, and risk insights for management, governance committees, and regulatory purposes
Identify trends, emerging risks, and opportunities to strengthen resilience capabilities and outcomes
Provide training, guidance, and subject matter expertise to Business Groups, Risk Officers, and other stakeholders
Build partnerships across Operational Risk, Technology, Cyber, Third-Party Risk Management, and Business Group teams
Leverage data, automation, analytics, and AI-enabled tools to enhance resilience assessments, reporting, monitoring, and decision-making
Promote continuous improvement and simplification of resilience processes and capabilities across the enterprise
Requirements
7+ years of experience in Operational Resilience, Operational Risk, Business Continuity, Crisis Management, Technology Resilience, Third-Party Risk Management, or related disciplines
Strong analytical, reporting, stakeholder management, facilitation, and communication skills
Experience supporting governance, oversight, risk management, and regulatory programs
Professional certification such as BCI, DRI, CBCP, ORM, CRISC, CISA, or equivalent is an asset
Benefits
Up to 6 weeks off through the unique Sabbatical Program every five years
Care Days available for self-care or care of others
Sick Days to support well-being
Hybrid work flexibility between the office and virtually
Supportive, flexible, and inclusive work environment
Training, guidance, and growth opportunities
Incentive plans for eligible employees, with payments discretionary and subject to individual and company performance
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