Software Delivery Analyst driving AI-powered and automation-first software delivery globally for Sun Life. Managing software implementations and spearheading intelligent automation adoption.
Responsibilities
drive AI-powered and automation-first software delivery on a global scale
manage end-to-end deployment of software implementations, upgrades, and security fixes across hybrid environments
spearhead the adoption of intelligent automation technologies to optimize delivery processes and reduce manual effort
orchestrate end-to-end SCCM package deployment to desktop, laptop, virtual machine, and cloud environments
design and deploy AI-enabled automation solutions for deployment scheduling, testing coordination, issue escalation, and intelligent routing
gather and interpret customer requirements using data-driven insights to identify optimal solutions
contribute to the design of AI-first software delivery practices and procedures
conduct data analysis and generate AI-powered predictive reports for customers and partners
Requirements
hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, JAMF, or equivalent
demonstrated hands-on experience with AI-assisted tools (copilots, intelligent automation platforms, code generation, process automation)
data analysis and visualization skills (Microsoft Excel, Power BI, or advanced analytics platforms)
understanding of Windows operating systems and cross-platform management
familiarity with machine learning concepts, predictive analytics, and intelligent workflow automation principles
experience collaborating with technology teams to build and maintain AI automation tools and systems
understanding of data governance, ethical AI, and compliance requirements in enterprise environments
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