Software Delivery Analyst, AI-Enabled Transformation

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About the role

  • Software Delivery Analyst driving AI-powered and automation-first software delivery globally for Sun Life. Managing software implementations and spearheading intelligent automation adoption.

Responsibilities

  • drive AI-powered and automation-first software delivery on a global scale
  • manage end-to-end deployment of software implementations, upgrades, and security fixes across hybrid environments
  • spearhead the adoption of intelligent automation technologies to optimize delivery processes and reduce manual effort
  • orchestrate end-to-end SCCM package deployment to desktop, laptop, virtual machine, and cloud environments
  • design and deploy AI-enabled automation solutions for deployment scheduling, testing coordination, issue escalation, and intelligent routing
  • gather and interpret customer requirements using data-driven insights to identify optimal solutions
  • contribute to the design of AI-first software delivery practices and procedures
  • conduct data analysis and generate AI-powered predictive reports for customers and partners

Requirements

  • hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, JAMF, or equivalent
  • demonstrated hands-on experience with AI-assisted tools (copilots, intelligent automation platforms, code generation, process automation)
  • data analysis and visualization skills (Microsoft Excel, Power BI, or advanced analytics platforms)
  • understanding of Windows operating systems and cross-platform management
  • familiarity with machine learning concepts, predictive analytics, and intelligent workflow automation principles
  • experience collaborating with technology teams to build and maintain AI automation tools and systems
  • understanding of data governance, ethical AI, and compliance requirements in enterprise environments

Benefits

  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
  • discretionary bonuses
  • hybrid work options

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$65,000 - CA$105,000 per year

Degree requirement

Bachelor's Degree

Tech skills

CloudJamf

Location requirements

HybridWaterlooCanada

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