Staff Product Manager building Affirm’s consumer loyalty program for its buy - now - pay - later platform. Launching rewards, tiers, and engagement loops while optimizing program economics and retention.
About the role
- Product Manager managing product lifecycle from ideation to launch at SWTCH. This includes developing self-care solutions for EV charging, ensuring quality delivery and effective communication.
Responsibilities
- **Develop Product Requirements: **You don’t just write tickets; you craft the blueprint for our success. You will take ownership of the "what" and the "why," ensuring every requirement is rooted in user needs and technical feasibility.
- **The Details + The Care:** Create precise requirements (PRDs) that account for every edge case with a genuine focus on making the charging experience seamless and reliable for our users.
- **The AI Edge:** Proactively use AI tools to analyze user feedback, simulate complex workflows, and identify logic gaps before development begins to ensure our solutions are future-proof.
- **Ensure High-Quality Delivery: **At SWTCH, "shipped" is not the same as "done." You are the guardian of quality, working side-by-side with developers to ensure the final product matches the vision.
- **Attention to Detail: **Lead meticulous testing and partner with engineering to resolve technical hurdles, ensuring every feature is polished, bug-free, and reliable before it reaches the field.
- **Continuous Learning: **Obsessively monitor post-launch performance and gather feedback to ensure we are delivering the right outcomes, treating every release as an opportunity to iterate and improve.
- **Communicate Knowledge Internally & Externally: **You are the primary storyteller for your product area. You translate complex technical concepts into clear, compelling narratives for all stakeholders.
- **Internal Evangelism: **Keep the entire organization aligned and inspired by clearly communicating the product roadmap, progress, and strategic wins across departments.
- **External Thought Leadership: **Create simple, high-impact documentation and presentations that explain the value of our technology—from smart load management to bidirectional charging—to our customers and the industry.
Requirements
- **Proven PM Track Record: **3–5+ years of experience in Product Management, ideally within SaaS, IoT, or GreenTech.
- **AI-Forward Mindset:** Proficiency in using AI (LLMs, prompt engineering) to accelerate your workflow and a vision for how AI can improve the user experience for EV drivers.
- **Obsession with Detail: **A natural "quality-first" instinct. You are the person who catches the missing edge cases and inconsistencies that others miss.
- **A Culture of Care:** High emotional intelligence. You care about the "human" impact of your work—from the developer’s workflow to the driver’s experience at the charger.
- **Continuous Learner:** An active, documented passion for staying ahead of industry trends and a hunger to constantly level up your skills in a fast-moving market.
- **Bonus Points (Nice to Have)**
- **Technical Fluency:** A degree in Computer Science, Engineering, or a related field that allows you to engage deeply with developers on architectural trade-offs and infrastructure constraints.
Benefits
- **Business Impact** - As a core member of the team, you have the opportunity to take a supporting role and make a significant impact on the culture and values of the company.
- **Environmental Impact **- We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future.
- **Diversity** - People develop their talents and skills in different ways. We value different paths and experiences. If you think you meet the qualifications we are seeking, take a chance and express your interest here.
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