Associate Forward-Deployed Product Manager

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About the role

  • Associate Product Manager executing live client implementations for Tailor’s Headless ERP platform. Coordinating development, testing, training, and go-live readiness.

Responsibilities

  • Manage day-to-day client communications, question handling, escalations, and client requests
  • Coordinate directly with the internal development team
  • Maintain project management tools such as GitHub Projects and Jira
  • Keep project status, documentation, and release notes current
  • Analyze client data to identify gaps, discrepancies, and risks
  • Support solution architecture and functional gap analysis
  • Validate every release before it reaches the client
  • Coordinate client testing and sign-off
  • Own go-live readiness
  • Create training materials and deliver client training
  • Develop deep knowledge of the Tailor platform
  • Translate client feedback into product insights that inform the platform roadmap
  • Collaborate with the Account Manager and Senior PM on client implementations

Requirements

  • 2–5 years of experience in product management in big tech or a startup and/or management consulting experience
  • Management consulting experience strongly preferred
  • Proven customer-facing experience
  • Comfortable engaging with technical and non-technical stakeholders
  • Comfortable with ambiguity and eager to learn and grow
  • Ownership mindset and appetite for operational and technical detail
  • Exceptional written and verbal communication skills
  • Comfortable with data analysis tools and AI-driven workflows
  • Exposure to ecommerce or physical-product operations is a plus
  • Familiarity with ERP, 3PL, or commerce platforms is a plus
  • Prior experience onboarding customers onto software is a plus

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible PTO
  • Gym stipend
  • Office stipend

Job type

Full Time

Experience level

JuniorMid level

Salary

$100,000 - $130,000 per year

Degree requirement

No Education Requirement

Tech skills

ERP

Location requirements

RemoteNorth America

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