Marketing operations manager building campaign tracking, automation, dashboards, and data governance for Ashby’s enterprise recruiting software. Partnering with Revenue Operations to scale pipeline generation and measure marketing efficiency.
About the role
- Head of Operations at Tali AI driving operational excellence in an AI-powered healthtech startup. Leading operational systems and culture while enabling clinician-focused solutions.
Responsibilities
- Run the company's operating rhythm: annual/quarterly planning, OKRs and goal-setting, and the leadership-meeting and board-prep cycle.
- Drive cross-functional execution and program management, turning strategy into shipped outcomes across teams.
- Act as the CEO's force multiplier on special projects, including operational quarterbacking of financing and strategic initiatives alongside the CFO and our advisors.
- Own the People function: hiring velocity (we have several open roles and are scaling), onboarding, and performance and compensation frameworks.
- Steward culture and team health as headcount grows.
- Own RevOps/BizOps, the systems and data beneath the funnel: CRM (HubSpot) hygiene, pipeline and SLA reporting, lead definitions (MQL/PQL), and billing and renewals operations.
- Make the business measurable and the go-to-market machine efficient; partner closely with Sales, Marketing, and Customer Success.
- Own the trust backbone of a healthtech company: SOC 2, PHIPA/PIPEDA compliance, data governance, information security, and vendor security reviews.
- Manage contracts, vendors, and procurement (including partner and platform agreements), and coordinate legal and corporate administration.
Requirements
- 8+ years in operations, including senior operational leadership at a startup/scaleup (Series A–C), ideally in B2B SaaS.
- Hands-on experience standing up and running at least two of: RevOps/BizOps, People/HR, Security/Compliance, IT.
- A player-coach, equally comfortable setting strategy and doing the work. This is a builder's role, not a delegator's.
- An AI-native operator, you reach for automation and AI first, and have built (or rebuilt) processes around what AI can now do, not around how things were done before.
- A first-principles, curious thinker, you treat best practices as inputs, not defaults, and you'd rather take a problem apart and understand it than copy someone else's solution.
- Strong systems and data instincts; fluency with operational tooling (CRM/RevOps, HRIS, and the like).
- High trust, low ego, calm under ambiguity, and excellent judgment about what to prioritise and what to let go.
Benefits
- Remote and hybrid work options & flexible work hours
- Comprehensive health and wellness coverage from day one
- Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
- $2000 annually in "Knowledge Dollars" to learn, grow, and level up
- Quarterly socials & company outings that bring our team together beyond the day-to-day
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