Senior Product Experience Designer designing intuitive user experiences for Wattpad's storytelling platform. Collaborating with cross - functional teams to enhance user engagement and satisfaction.
About the role
- UX Designer designing intuitive, data-rich interfaces for smart grid platforms used by electric utilities. Leading user research and collaborating with cross-functional teams on innovative solutions.
Responsibilities
- Lead user research with utility control room operators, planners, analysts, and field technicians to understand how they engage with AMI, asset, and network data
- Design wireframes, interactive prototypes, and high-fidelity UI for web (and optionally mobile) that unify SCADA views, Load Management, Analytics, and AMI applications
- Define and refine data-centric visualizations for AMI, transformer and asset health, phase identification and load balancing, RF and cellular network health
- Collaborate closely with product management, engineering, and data/analytics teams to translate requirements and models into usable workflows
- Plan and run usability tests, heuristic evaluations, and feedback sessions with utility users; iterate designs based on findings
- Document interaction patterns, UX guidelines, and design systems to ensure consistency across AMI, analytics, and networking modules.
Requirements
- Bachelor’s degree in Design, HCI, Human Factors, or a related field
- 4+ years of UX experience in SaaS/B2B or enterprise software with complex, data-heavy workflows
- Strong skills in user-centered design: user research, information architecture, interaction design, and usability testing, with a portfolio demonstrating complex dashboard or analytics work
- Proficiency with modern UX tools (e.g., Figma, Sketch, Miro) for creating and communicating flows, prototypes, and design specifications
- Experience designing interfaces for time-series and geospatial data (maps, timelines, multi-asset lists), especially in industrial, IoT, or operations environments
- Solid understanding of accessibility and responsive design principles (e.g., WCAG) to support diverse users and viewing contexts in utility operations.
- Experience with utility, energy, or industrial control domains (e.g., AMI systems, grid operations, SCADA/HMI, asset management, or network operations centers)
- Familiarity with how protocols and systems such as DNP3, Modbus, RF mesh, and cellular backhaul influence data latency, reliability, and alarm behavior
- Experience collaborating on or visualizing advanced analytics or predictive models
- Comfort using product analytics tools (e.g., Mixpanel, GA, or similar) to understand how users interact with dashboards and to inform iterative UX improvements.
Benefits
- medical, dental and vision plans
- healthcare and dependent care flexible spending accounts
- paid time off
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