About the role

UX Designer designing intuitive, data-rich interfaces for smart grid platforms used by electric utilities. Leading user research and collaborating with cross-functional teams on innovative solutions.

Responsibilities

Lead user research with utility control room operators, planners, analysts, and field technicians to understand how they engage with AMI, asset, and network data
Design wireframes, interactive prototypes, and high-fidelity UI for web (and optionally mobile) that unify SCADA views, Load Management, Analytics, and AMI applications
Define and refine data-centric visualizations for AMI, transformer and asset health, phase identification and load balancing, RF and cellular network health
Collaborate closely with product management, engineering, and data/analytics teams to translate requirements and models into usable workflows
Plan and run usability tests, heuristic evaluations, and feedback sessions with utility users; iterate designs based on findings
Document interaction patterns, UX guidelines, and design systems to ensure consistency across AMI, analytics, and networking modules.

Bachelor’s degree in Design, HCI, Human Factors, or a related field
4+ years of UX experience in SaaS/B2B or enterprise software with complex, data-heavy workflows
Strong skills in user-centered design: user research, information architecture, interaction design, and usability testing, with a portfolio demonstrating complex dashboard or analytics work
Proficiency with modern UX tools (e.g., Figma, Sketch, Miro) for creating and communicating flows, prototypes, and design specifications
Experience designing interfaces for time-series and geospatial data (maps, timelines, multi-asset lists), especially in industrial, IoT, or operations environments
Solid understanding of accessibility and responsive design principles (e.g., WCAG) to support diverse users and viewing contexts in utility operations.
Experience with utility, energy, or industrial control domains (e.g., AMI systems, grid operations, SCADA/HMI, asset management, or network operations centers)
Familiarity with how protocols and systems such as DNP3, Modbus, RF mesh, and cellular backhaul influence data latency, reliability, and alarm behavior
Experience collaborating on or visualizing advanced analytics or predictive models
Comfort using product analytics tools (e.g., Mixpanel, GA, or similar) to understand how users interact with dashboards and to inform iterative UX improvements.