Support Operations Specialist scaling Ashby’s recruiting - software support systems and workflows. Improving data quality, tooling, automation, and operational processes for a growing customer - support organization.
About the role
- Associate role in KYC governance within Global Operations team at TD Securities. Responsible for ensuring compliance with AML/KYC standards and effective operational processes.
Responsibilities
- Supporting the Senior Manager and AVP in the execution of strategic initiatives, governance activities, and department deliverables
- Acting as a primary point of contact for KYC inquiries from control and oversight partners, including First Line Business Management, Financial Crime Risk Management (FCRM), Compliance, Audit, and Testing teams
- Coordinating and facilitating responses to audit, testing, regulatory examination, and quality assurance requests
- Supporting the development, maintenance, and enhancement of KYC governance reporting, management information, metrics, and risk dashboards
- Conducting data analysis and identifying trends, root causes, and opportunities for process improvement and risk mitigation
- Leading or supporting data remediation initiatives related to AML/KYC records, client information, and regulatory reporting requirements
- Developing, maintaining, and enhancing departmental procedures, process documentation, job aids, and governance standards
- Designing and delivering training materials and knowledge-sharing sessions to support operational readiness and process consistency
- Working collaboratively with stakeholders to interpret policy requirements and provide guidance on operational execution
- Supporting regulatory change initiatives and ensuring procedural documentation reflects evolving requirements
- Assessing control gaps, documenting issues, and supporting remediation and corrective action plans
- Monitoring adherence to established standards, procedures, and control frameworks
- Supporting the preparation of materials for senior management, governance committees, audits, and regulatory engagements
- Representing the department on projects, working groups, and control-related initiatives as required
- Identifying opportunities to streamline processes, improve data quality, and strengthen the overall control environment
- Supporting enterprise-wide initiatives relating to AML, KYC, client data management, governance, and risk management
Requirements
- Minimum of 3–5 years of experience in governance, AML/KYC operations, risk management, compliance, audit, data management, or a related field
- University degree or equivalent experience
- Industry certifications and relevant professional designations (e.g., CAMS, CRCM) are an asset
- Strong understanding of AML/KYC regulatory requirements and control frameworks applicable to capital markets and wholesale banking
- Expertise in data analysis, reporting, trend analysis, and management information development
- Advanced proficiency with business intelligence platforms (e.g. Microsoft Power BI) and other data visualization tools, as well as Microsoft Office applications, including Excel, PowerPoint, etc.
- Experience investigating data quality issues and supporting remediation initiatives
- Knowledge of audit, monitoring, testing, and regulatory examination practices
- Experience interacting with regulatory, compliance, audit, testing, or risk management partners
- Ability to develop and maintain procedures, standards, governance documentation, and training materials
- Strong understanding of risk management principles and operational controls
- Ability to effectively analyze complex issues and recommend practical solutions
- Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously
- Exceptional written and verbal communication skills
- Strong stakeholder management skills with the ability to build effective working relationships across business and support functions
- Ability to influence outcomes and drive initiatives through collaboration and partnership
- Experience preparing executive-level presentations, committee materials, and management reporting
- Strong attention to detail and commitment to data accuracy and quality.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and recognition programs
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