TD operations officer processing banking transactions, resolving operational issues, and supporting partners. Hybrid role within TD’s personal and commercial banking business.
Responsibilities
Provide broad operational support for the Operations function
Perform general to specialized transactions and processing activities
Communicate with partners regarding customer/partner needs, TD products, and processes
Execute transactions accurately, on time, and according to guidelines, procedures, and SLAs
Refer or escalate processing and operational issues to appropriate functions or partners
Identify opportunities to improve service delivery
Validate information and perform adjustments within authority levels
Respond to partner requests effectively and promptly
Complete assigned workloads to meet service and productivity SLAs
Apply due diligence and comply with internal and industry regulations and operating procedures
Manage confidential correspondence and information, escalating issues where appropriate
Complete and record business processes and transactions for the organization or clients
Review processes and activities and suggest improvements
Investigate and escalate non-standard or high-risk activities
Participate as a team member, support team effectiveness, and contribute to a positive work environment
Build operations knowledge, cross-train within the team, and share improvement ideas
Keep colleagues informed about relevant day-to-day activities
Act as a brand ambassador for the function and TD
Generally report to a Team Manager
Requirements
Undergraduate degree/college diploma preferred and/or 1+ year relevant experience
Working-level knowledge of the business unit and operational functions for the supported business area
Knowledge of regulatory issues/requirements for supported jurisdictions
Process knowledge for own area of expertise
Understanding of internal and industry regulations
Knowledge of Anti-Money Laundering and Business Continuity Management frameworks
Ability to complete transactions accurately and on time within established guidelines and SLAs
Ability to identify, resolve, and escalate issues within defined parameters
Ability to exercise discretion with confidential information
Ability to comply with the Bank Code of Conduct
Ability to work with multiple systems or applications and manual and automated processes
Benefits
Base salary
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Regular development conversations
Training programs
Online learning platform
Mentoring programs
Training and onboarding sessions
Interview accommodations, including accessible meeting rooms and captioning for virtual interviews
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