Operations Officer

Posted 2 weeks ago

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About the role

  • TD operations officer processing banking transactions, resolving operational issues, and supporting partners. Hybrid role within TD’s personal and commercial banking business.

Responsibilities

  • Provide broad operational support for the Operations function
  • Perform general to specialized transactions and processing activities
  • Communicate with partners regarding customer/partner needs, TD products, and processes
  • Execute transactions accurately, on time, and according to guidelines, procedures, and SLAs
  • Refer or escalate processing and operational issues to appropriate functions or partners
  • Identify opportunities to improve service delivery
  • Validate information and perform adjustments within authority levels
  • Respond to partner requests effectively and promptly
  • Complete assigned workloads to meet service and productivity SLAs
  • Apply due diligence and comply with internal and industry regulations and operating procedures
  • Manage confidential correspondence and information, escalating issues where appropriate
  • Complete and record business processes and transactions for the organization or clients
  • Review processes and activities and suggest improvements
  • Investigate and escalate non-standard or high-risk activities
  • Participate as a team member, support team effectiveness, and contribute to a positive work environment
  • Build operations knowledge, cross-train within the team, and share improvement ideas
  • Keep colleagues informed about relevant day-to-day activities
  • Act as a brand ambassador for the function and TD
  • Generally report to a Team Manager

Requirements

  • Undergraduate degree/college diploma preferred and/or 1+ year relevant experience
  • Working-level knowledge of the business unit and operational functions for the supported business area
  • Knowledge of regulatory issues/requirements for supported jurisdictions
  • Process knowledge for own area of expertise
  • Understanding of internal and industry regulations
  • Knowledge of Anti-Money Laundering and Business Continuity Management frameworks
  • Ability to complete transactions accurately and on time within established guidelines and SLAs
  • Ability to identify, resolve, and escalate issues within defined parameters
  • Ability to exercise discretion with confidential information
  • Ability to comply with the Bank Code of Conduct
  • Ability to work with multiple systems or applications and manual and automated processes

Benefits

  • Base salary
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs
  • Regular development conversations
  • Training programs
  • Online learning platform
  • Mentoring programs
  • Training and onboarding sessions
  • Interview accommodations, including accessible meeting rooms and captioning for virtual interviews

Job title

Job type

Full Time

Experience level

Junior

Salary

CA$45,700 - CA$61,000 per year

Degree requirement

No Education Requirement

Location requirements

HybridEdmontonCanada

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