IT operations team lead supporting Aecon’s infrastructure construction offices and job sites. Overseeing end - user services, ITSM, hardware, incidents, and service delivery across Toronto operations.
About the role
- TD Securities operations analyst executing complex transactions and analyzing process issues. Supporting risk controls, reporting, projects, and customer service for capital-markets banking clients.
Responsibilities
- Execute complex transactions and overrides accurately and within SLAs
- Identify, document, and investigate transaction and process exceptions
- Coordinate with partners on key initiatives and lead small-scale projects or act as a subject matter expert
- Escalate operational issues and facilitate resolution while maintaining service quality
- Identify service-delivery improvements and analyze root causes of operational issues
- Support inbound and outbound requests, answer questions, and perform authorized adjustments
- Contribute to consolidated reporting, audit reviews, testing, and research projects
- Resolve customer issues and explain business processes
- Support business processes, operational excellence, risk management, and regulatory compliance
- Prepare accurate documentation and contribute to management presentations and communications
- Support change-management projects and communicate new processes
- Participate in team activities, knowledge sharing, training, coaching, cross-training, and performance development
Requirements
- Undergraduate degree or college diploma
- 3+ years of relevant experience
- Sound knowledge of the operating environment, business processes, procedures, and transaction lifecycle
- Related training and/or related experience or skills
- Ability to execute standard and non-standard processes and requests of low to medium complexity
- Ability to manage moderate to high-risk or financial-impact activities
- Ability to identify operational, reporting, and process issues
- Ability to provide thorough analysis and specialized reporting or operational/process support
- General understanding of the overall function and businesses supported
- Ability to complete work within defined parameters with management guidance as necessary
- Knowledge of internal and industry regulations and trends
- Understanding of risk management frameworks and methodologies, including Anti-Money Laundering and Business Continuity Management
- Ability to lead small-scale initiatives or work-stream packages
- Ability to train others and guide junior staff
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations with manager
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews
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