Ratings Operations Associate supporting Acuity Insights’ Casper assessment operations. Monitoring raters, maintaining quality, and improving large - scale assessment workflows.
About the role
- Wealth Operations Officer processing transactions and resolving operational issues for TD, a major North American bank. Supporting clients, partners, compliance, and process improvements.
Responsibilities
- Execute transactions accurately, on time, and according to established guidelines, procedures, and SLAs
- Refer or escalate processing and operational issues to appropriate partners
- Identify service-delivery improvements and support process-improvement initiatives
- Validate information and perform authorized adjustments for incoming transactions
- Maintain relationships with customers, partners, and vendors and respond to questions or concerns
- Complete assigned workloads and business processes while meeting service and productivity requirements
- Apply due diligence to internal and industry regulations and operating procedures
- Manage confidential correspondence and information with discretion
- Investigate and escalate non-standard or high-risk activities
- Comply with operational frameworks, methodologies, and the Bank Code of Conduct
- Participate as a team member, support a positive and inclusive work environment, and share operational knowledge
- Communicate issues, project status, and relevant day-to-day information
- Participate in performance management, development, and cross-training activities
- Report generally to a Team Manager
Requirements
- Undergraduate degree/college diploma preferred and/or 1+ years relevant experience
- Working-level knowledge of the business unit and operational functions
- Knowledge of internal and industry regulations
- Knowledge of regulatory issues/requirements for supported jurisdictions
- Understanding of Anti-Money Laundering and Business Continuity Management frameworks
- Ability to complete transactions involving manual and automated processes across several systems/applications
- Ability to investigate and escalate non-standard or high-risk activities
- Ability to work within defined parameters and decision-making authority
- Ability to manage confidential information with discretion
- Ability to work 37.5 hours per week
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Reward and recognition programs
- Accessibility accommodations during the interview process
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Manager leading end - to - end process improvement engagements for Argano, a global digital consultancy. Redesigning cross - functional operations, quantifying value, and developing consulting capabilities.
Wealth operations specialist launching Sun Life’s new investment dealer. Developing processes, supporting platform projects, and managing day - to - day transactions and reconciliations.
P&O operations specialist supporting HR administration, employee services, learning, recognition, and DocuSign processes. Improving people operations for Umicore’s automotive catalyst and recycling business.
Creative Operations Manager orchestrating resourcing and integrated delivery for GALE, a business agency. Managing creative capacity, staffing, production traffic, and client - facing project execution.
Pharmacovigilance workflow manager overseeing adverse - event workflows, expedited reporting, and safety database reconciliation. Supporting Fortrea clinical - trial and post - marketing drug - safety operations.
Director overseeing cGMP manufacturing operations for Telix, a radiopharmaceutical company developing precision medicines. Managing CDMO strategy, product quality, supply planning, technical transfers, and manufacturing engineers.
Senior infrastructure analyst supporting Cisco UCS and VMware virtualization at TD, a global financial institution. Maintaining secure, stable enterprise infrastructure and resolving complex technical issues.
Telecommunications Analyst supporting RB Global's global UCaaS, telephony, and contact center ecosystem. Optimizing RingCentral, Teams, conferencing, and mobility services across worldwide operations.
Senior Manager overseeing OSCIA’s sustainable agriculture research programs and operations. Leading teams, budgets, compliance, applied research delivery and stakeholder partnerships across Ontario agriculture.