Customer Success Specialist guiding Splunk customers through technical adoption, health, and optimization. Supporting cybersecurity, observability, and IT operations platforms across Western Canada.
About the role
- Part-time remote Customer Experience Associate processing transactions and recommending banking solutions for TD Canada Trust. Serving customers in Upper Tantallon, Nova Scotia.
Responsibilities
- Process financial transactions including deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics
- Understand and determine customer needs and recommend tailored banking solutions while exercising discretion in confidential matters
- Respond to and resolve customer concerns using standard procedures, escalating non-standard activities as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and promptly
- Connect personally with customers to advise them clearly and appropriately on banking solutions and processes
- Promote team effectiveness and participate in personal performance development
- Support the team by respecting coworkers, maintaining dedication, and keeping colleagues updated on routine activities
- Deliver quality customer experiences and recommend operational improvements to achieve operational excellence
- Participate in regular career, development, and performance conversations with a manager
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of MS Office (Word, Excel, and Outlook) and internet
- Ability to exercise initiative and maintain accuracy and attention to detail while handling several tasks and changing priorities
- Established customer experience skills
- Ability to communicate verbally and in writing with different people in a calm, courteous, and effective manner
- Compliance with provincial regulations, requirements, and employment conditions in Canada
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and a competitive benefits plan
- Access to an online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews
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