Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
About the role
- Senior Business Analyst managing ServiceNow platform administration for a Canadian IT solutions company. Collaborating with clients to implement business technology solutions.
Responsibilities
- Collaborate with clients to discover and define business problems
- Implement people, process, and technology solutions to realize benefits across the business
- Utilize SAP technical expertise across technical PMO, architecture, integration, data & reporting, security, custom development, system build & administration, and testing
Requirements
- Undergraduate degree in information technology management, business management, or related fields with at least 5 years of work-related experience.
- Experience supporting or administering the ServiceNow platform, especially Configuration Management Database (CMDB)
- Experience supporting or administering the ServiceNow platform, especially: Enterprise Architecture (EA) module or related components
- Experience supporting or administering the ServiceNow platform, especially: Understanding of ITIL processes and IT Service Management (ITSM) practices
- Experience supporting or administering the ServiceNow platform, especially: Proficiency in SQL or data querying tools for reporting and analysis.
- Certified Business Analysis Professional (CBAP) designation in good standing with the International Institute of Business Analysis (IIBA).
- ServiceNow certification such as: Certified System Administrator
- ServiceNow certification such as: Certified Implementation Specialist (CIS – APM or EA)
- ServiceNow certification such as: ITIL v4 Foundation
- Familiarity with ServiceNow CSDM (Common Service Data Model) and CMDB design best practices
Benefits
- Contract role
- Duration: 1 year
- Hybrid (2 days onsite)
- Background check required
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