About the role

Lead the TecsysIQ AI/Data Delivery Team delivering projects for healthcare and supply chain sectors. Oversee solution design, establish standards, and drive AI enablement initiatives.

Responsibilities

Lead, coach, and develop a team of AI/Data professionals delivering customer projects
Own delivery quality, utilization, prioritization, and team performance
Provide oversight on solution design, estimates, and project execution
Establish delivery standards, templates, and best practices
Manage bookings, revenue, and margin for the TecsysIQ AI/Data services team
Define and evolve the Tecsys IQ Data and AI services strategy
Work closely with customer to identify requirements, define and build solutions using TecsysIQ Data and AI capabilities, including agentic capabilities
Build implementation playbooks, processes, and governance standards
Standardize delivery approaches to improve consistency and efficiency
Measure and report on customer outcomes and delivery success
Identify and implement AI opportunities across Professional Services
Support the rollout of AI-powered tools and workflows
Promote adoption through training, best practices, and change management
Drive standardization and reusable assets across teams
Participate in customer meetings, workshops, and site visits
Support presales activities, including discovery, solution positioning, and estimates
Collaborate with Sales, Product, Global Operations, and Product & Technology teams
Provide regular updates on progress, risks, and outcomes

Experience leading customer-facing delivery teams in a Professional Services environment
Experience with Business Intelligence, analytics, and enterprise data platforms
Understanding of supply chain, healthcare, or related operational environments
Strong leadership, stakeholder management, and communication skills
Experience building scalable processes, methodologies, and delivery standards
Ability to lead cross-functional initiatives and influence stakeholders
Commercial awareness with experience managing delivery performance and customer outcomes
Fluency in French.
Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
Technology Awareness You do not need to be a technical expert in every platform, but you should be comfortable discussing modern data, analytics, and AI technologies with customers and internal teams.
Experience or familiarity with the following is an asset:
Databricks
AI principles: LLM, RAG, KB, agentic workflows
AWS and Amazon Bedrock, SageMaker, Agent Core
Microsoft Copilot
Claude
Kiro
Cognos
Business Intelligence and Analytics platforms
AI agents and workflow automation tools