Bilingual trainer delivering virtual and onsite implementation training for PBS dealership management software. Supporting automotive dealerships across North America through software adoption and process improvement.
About the role
- Senior Learning Designer at Tecsys responsible for designing and implementing innovative learning strategies and programs. Collaborating with stakeholders to enhance employee and client success.
Responsibilities
- Lead the design and delivery of product training strategies and program frameworks for complex software ecosystems, including product integrations and role-based learning paths for end users and implementation specialists.
- Introduce innovative, digital- and AI-focused instructional approaches to enhance the learning experience.
- Translate organizational priorities into learning strategies that strengthen professional and leadership capabilities.
- Co-design an organizational competency framework to support skills development and career growth.
- Conduct needs analyses (data-driven) to identify skill gaps and learning priorities.
- Apply instructional design best practices to create content (e-learning, workshops, simulations, on-the-job training) and large-scale, engaging, learner-centered training programs.
- Design and develop targeted skills development programs for employees, managers, and function-specific audiences as needed (product, engineering, customer success, sales, etc.).
- Collaborate with subject matter experts to translate complex technical content into clear, engaging learning materials.
- Continuously evaluate and improve programs based on learner feedback, adoption data, and business impact.
- Benchmark against industry instructional design best practices to ensure the company’s learning solutions remain modern, competitive, and aligned with evolving standards for appropriate and responsible use of AI.
Requirements
- Bachelor’s or Master’s degree in instructional design, adult learning, or educational technology, or equivalent experience.
- Minimum of 8 years’ experience in learning and development, including digital approaches (microlearning, social learning, AI tools, blended programs).
- Proven experience designing product training strategies and program frameworks for complex software ecosystems in a technology environment.
- Experience designing and developing online training (expertise in multimedia and content authoring tools).
- Experience creating competency frameworks.
- Strong stakeholder management and project management skills.
- Systems thinking and strong problem-solving abilities.
- Highly self-directed with sound judgment.
- Experience designing or developing training programs, academies, or certification models for customers and partners in the software domain (ideally SaaS) is an asset.
- Excellent written and spoken English is essential for effective communication with clients, vendors, business partners, and colleagues outside Quebec.
- Bilingual (English and French).
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