Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- Analyste d’affaires senior CARE AI chez TEHORA, mettant à profit des compétences techniques dans une équipe dynamique. Responsabilités incluent analyse des besoins et documentation fonctionnelle.
Responsibilities
- Review existing documentation and meet with project stakeholders and sponsors;
- Validate and refine the understanding of objectives, context, and issues (educational, clinical, organizational, technological);
- Update the overall project overview (vision, scope, stakeholders, expected outcomes);
- Establish a detailed work plan for subsequent phases;
- Identify user profiles and conduct interviews and workshops to detail their specific needs;
- Map the primary educational and clinical processes targeted by CareAI (problem-based learning, labs, clinical placements, clinical support, etc.);
- Identify constraints, pain points, risks, and opportunities associated with the introduction of the tool;
- Analyze existing workflows and propose target processes;
- Structure and document business and functional requirements (use cases, features, access profiles, user journeys, business rules);
- Prioritize features across subsequent phases;
- Document high-level technical requirements (architecture, integration, security, privacy, compliance);
- Identify institutional technology constraints and standards to be followed;
- Develop and document realistic solution scenarios (custom development, existing platform, hybrid solution, partnership, etc.);
- Analyze the benefits, limitations, risks, and success factors of each scenario;
- Provide well-supported recommendations on the scenario(s) to prioritize;
- Prepare the functional requirements specification, technical requirements, and evaluation criteria for a request for proposals;
- Propose project sequencing (phases, milestones, deliverables, timeline) to guide external partners;
- Provide high-level resource estimates and budgetary envelopes;
- Identify key risks and propose mitigation strategies;
- Maintain regular communication with the steering committee;
- Produce reports and progress notes at agreed milestones;
- Ensure rigorous document management of deliverables.
Requirements
- Minimum 10 years' experience in business analysis (complex projects);
- Proven experience in technological innovation projects with at least 5 years' specific experience in AI projects or digital transformation;
- Proficient in requirements analysis methodologies and drafting specifications;
- Autonomous, rigorous, and possess excellent interpersonal skills;
- Experience in an academic or healthcare environment and experience in business architecture (preferred at a conceptual/strategic level) are assets.
Benefits
- Remote work and flexibility to accommodate family commitments;
- An entrepreneurial culture that encourages creativity and innovation;
- Flexible hours (depending on the type of employment contract);
- Sick leave and leave for family events;
- Appropriate IT tools;
- An engaging and motivating workspace;
- Social and environmental initiatives;
- Workplace learning program;
- Career development path.
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