ServiceNow Developer and product owner building automated platform solutions for Huron, a global consulting organization. Gathering requirements, managing backlogs, and delivering scalable ServiceNow workflows.
About the role
- Agile Project Manager managing ServiceNow and multi-platform projects for TELUS Digital. Leading Scrum practices and facilitating stakeholder communication in a remote setting.
Responsibilities
- Oversee the end-to-end management of a complex ServiceNow and multi-platform transformation project.
- Act as a key liaison between stakeholders, technical teams, and vendor partners.
- Lead and facilitate all Scrum ceremonies for the ServiceNow development team.
- Guide the team through the project's phased delivery framework.
- Partner closely with Product Owners to manage and prioritize the product backlog.
- Monitor and optimize team performance using metrics to identify areas for improvement.
- Collaborate with teams responsible for API Gateway and AIOps platforms.
- Champion a culture of continuous improvement using retrospectives and metrics.
Requirements
- 5+ years of experience as a Scrum Master in a software development or IT implementation environment.
- Proven experience working on projects within the Telecommunications (Telco) industry is an advantage.
- 3+ years of experience leading ServiceNow implementations or similar enterprise IT projects.
- Relevant certifications such as PMP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Agile certification.
- Strong knowledge of Agile/Scrum methodologies and techniques, including user stories, backlog management, sprint planning, and continuous improvement practices.
- Excellent communication, facilitation, and stakeholder management skills.
- Strong problem-solving skills and the ability to manage complex, multi-vendor project environments.
- Experience with ServiceNow platform implementations, particularly in the telecommunications industry is preferred.
- Bilingual proficiency in English and French is an asset.
Benefits
- Offers Bonus
- 10% annual bonus of base salary, subject to the terms and conditions of the annual plan design.
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