ServiceNow Developer with strong infrastructure knowledge implementing Discovery and CMDB solutions at Sun Life. Collaborate with cross - functional teams to ensure accurate IT asset and configuration information.
About the role
- Senior ServiceNow Implementation Specialist responsible for hands-on design and implementation of ServiceNow. Enabling seamless, trusted, and digitally powered experiences on a global scale.
Responsibilities
- Lead on implementation tasks across core ServiceNow modules, including ITSM Pro/Enterprise, CSM Pro/Enterprise, ITOM Visibility + Health, Telecommunications Service Management (TSM), and Strategic Portfolio Management (SPM).
- Design, configure, and maintain Domain Separation architecture to support both Multi-Customer Configuration (MCC) and internal Managed Service Provider (MST) instances.
- Develop and manage integrations using ServiceNow's Integration Hub, Flow Designer, and custom APIs.
- Architect and populate the CMDB following the Common Service Data Model (CSDM) framework.
- Collaborate with security and infrastructure teams to ensure secure, authenticated API communication.
- Develop advanced reports, dashboards, and KPIs using Performance Analytics.
- Build custom flows and solutions to support unique business processes for internal operations and external clients.
Requirements
- 5+ years of hands-on experience as a ServiceNow Developer or Implementation Specialist.
- Expert-level knowledge and proven project experience implementing Domain Separation in an MSP environment.
- Strong implementation experience with ServiceNow modules: ITSM, ITOM (Discovery, Service Mapping, Event Management), and CSM.
- Proficiency in ServiceNow development: JavaScript, Glide APIs, Flow Designer, Integration Hub, and REST/SOAP web services.
- Deep understanding of the Common Service Data Model (CSDM) and CMDB architecture.
- Experience integrating ServiceNow with third-party monitoring, infrastructure, and enterprise applications.
- ServiceNow Certified Implementation Specialist (CIS) in at least one area (ITSM, ITOM, CSM).
- ServiceNow Certified Application Developer (CAD).
- Bilingual proficiency in English and French is highly desirable.
Benefits
- 10% annual bonus of base salary, subject to the terms and conditions of the annual plan design.
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