About the role

Business Strategy Product Owner for voice and chat Conversational AI Agents at TELUS Digital. Collaborating across teams to enhance customer experience through AI technology solutions.

Responsibilities

You will be the Business Strategy Product Owner for our voice and chat Conversational AI Agents on the Google Gemini Enterprise for Customer Experience (GECx) and Google Dialogflow CX platforms.
You'll design and evolve our strategy, define our feature roadmap, and set our priorities to achieve our business goals.
Then you’ll collaborate with our architects and developers to bring that vision to life through continuous iterations.
You’ll also be the connecting tissue between technical and business stakeholders helping translate business goals into technical solutions and vice-versa.
Collectively, we’ll transform highly complex technology into exceptional experiences for our customers and team members.

Demonstrated experience with voice and chat conversational AI platforms, preferably with Google Gemini Enterprise for Customer Experience (GECx), Google Dialogflow CX, or comparable enterprise AI solutions.
Proven ability to develop and execute product strategies, manage complex product roadmaps, and translate business vision into actionable product initiatives, preferably in a matrix organization.
Strong analytical skills with experience leveraging customer data, market research, and business metrics to inform strategic decisions, validate assumptions, and build compelling business cases.
Hands-on experience conducting customer discovery, user research, and applying user-centric service design methodologies to uncover insights and drive product innovation.
Demonstrated ability to collaborate effectively with engineering, product, design, and business teams, influence without direct authority, and navigate complex organizational dynamics to drive alignment and execution.