Product Owner I responsible for Salesforce platforms at World Education Services, translating business needs into technical solutions. Collaborating with stakeholders to enhance user experience and operational efficiency.
TD
Strategy & Product Owner, Conversational AI – Non-Technical
Posted yesterday
About the role
- Business Strategy Product Owner for voice and chat Conversational AI Agents at TELUS Digital. Collaborating across teams to enhance customer experience through AI technology solutions.
Responsibilities
- You will be the Business Strategy Product Owner for our voice and chat Conversational AI Agents on the Google Gemini Enterprise for Customer Experience (GECx) and Google Dialogflow CX platforms.
- You'll design and evolve our strategy, define our feature roadmap, and set our priorities to achieve our business goals.
- Then you’ll collaborate with our architects and developers to bring that vision to life through continuous iterations.
- You’ll also be the connecting tissue between technical and business stakeholders helping translate business goals into technical solutions and vice-versa.
- Collectively, we’ll transform highly complex technology into exceptional experiences for our customers and team members.
Requirements
- Demonstrated experience with voice and chat conversational AI platforms, preferably with Google Gemini Enterprise for Customer Experience (GECx), Google Dialogflow CX, or comparable enterprise AI solutions.
- Proven ability to develop and execute product strategies, manage complex product roadmaps, and translate business vision into actionable product initiatives, preferably in a matrix organization.
- Strong analytical skills with experience leveraging customer data, market research, and business metrics to inform strategic decisions, validate assumptions, and build compelling business cases.
- Hands-on experience conducting customer discovery, user research, and applying user-centric service design methodologies to uncover insights and drive product innovation.
- Demonstrated ability to collaborate effectively with engineering, product, design, and business teams, influence without direct authority, and navigate complex organizational dynamics to drive alignment and execution.
Benefits
- Equal Opportunity Employer
- Diverse and inclusive workplace
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