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Senior Director, Product Owner
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Senior Director, Product Owner for Digital Acquisition Chequing and Bundles, driving digital account acquisition and leading agile squad.
About the role
- Senior Product Manager leading TELUS's TV platform migration initiatives, overseeing system changes and ensuring data integrity for customer satisfaction. Collaborating across teams to drive migration success.
Responsibilities
- Lead the migration of existing TV customers to TELUS's newest TV platform with minimal disruption and maximum customer satisfaction
- Identify system gaps, define business requirements, and design scalable solutions end-to-end
- Oversee multiple migration workstreams and align cross-functional teams on consolidated action plans
- Champion records cleanup initiatives to ensure data accuracy and system readiness for migration
- Deliver enablement programs so product, engineering, and operations teams are migration-ready
- Transform complex migration data into actionable insights that guide product and delivery decisions
- Consolidate and manage cross-functional action plans, ensuring alignment across product, engineering, operations, and frontline teams
- Oversee multiple concurrent migration workstreams, tracking milestones, risks, and dependencies with rigorous program management discipline
- Develop and deliver enablement materials, training, and communications to support smooth adoption of new platform capabilities
- Define and track migration KPIs, build dashboards, and provide regular executive-level reporting on progress and risks
- Lead data-driven analysis of migration blockers and system issues, driving proactive resolution and continuous improvement
Requirements
- 3–5+ years of experience in product management, program management, or a related role within a telecommunications or technology environment
- Demonstrated experience with TELUS Video products or equivalent TV/video platform ecosystems
- Proven ability to define and document business requirements for complex system changes
- Strong program management skills with experience managing multiple concurrent workstreams
- Experience leading system migrations or large-scale platform transitions
- Post-secondary degree in Engineering, Computer Science, Business Administration, Information Technology, or a related field
- Excellent stakeholder management, communication, and executive presentation skills
- Data-driven mindset with experience building dashboards and migration performance reporting.
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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