Senior Project Manager, Payvider Operations

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About the role

  • Senior Project Manager leading TELUS Health EMR, benefits, and pharmacy system implementations across Canada. Managing complex teams, budgets, risks, reporting, and executive stakeholder communications.

Responsibilities

  • Lead complex Payvider Operations projects involving EMR, Health Benefits Management, or Pharmacy system implementations
  • Develop project charters and business cases
  • Manage project schedules, budgets, risks, and escalations with minimal supervision
  • Present complex technical and project information to senior leadership and stakeholders
  • Manage matrixed project teams including Business Analysts, Data Analysts, Clinical teams, Communications, and vendors
  • Facilitate and mentor project teams across internal TELUS teams and external client organizations
  • Champion standardized project management methodologies, tools, and collaborative platforms
  • Mentor functional team members and drive delivery excellence
  • Manage and analyze complex reporting
  • Ensure implementations deliver tangible benefits to TELUS Health and customers
  • Develop project communications including infographics, briefing notes, executive reports, client-facing communications, and Steerco updates

Requirements

  • Bachelor's degree in Business, Computer Science, Healthcare, or a related field
  • Project Management Professional (PMP) certification
  • Minimum 5+ years of progressive project management experience
  • Minimum 5+ years leading large-scale, complex healthcare system implementations through the full project lifecycle, including sustainability planning
  • Expertise in project management principles, tools, and methodologies
  • Advanced proficiency in healthcare system implementations and understanding of health systems, operational complexity, and patient care impact
  • Ability to work independently with minimal supervision and manage multiple competing priorities under pressure and meet firm deadlines
  • Strong leadership skills, including decision-making, influencing without formal authority, and managing stakeholder expectations in matrixed environments
  • Expertise in managing ambiguity and applying change management and systems thinking methodologies
  • Ability to communicate complex information clearly to diverse audiences
  • Advanced knowledge of English is required
  • Personnel Security Screening conducted through the Government of Canada may be required for applicable data center/client-service technology functions

Benefits

  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension program
  • Share purchase program
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities
  • Competitive salary and bonus structures
  • 15% Performance Bonus or Sales Incentive Plan

Job type

Full Time

Experience level

Senior

Salary

CA$86,000 - CA$136,000 per year

Degree requirement

Bachelor's Degree

Tech skills

PMP

Location requirements

HybridOttawaCanada

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