Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- Strategy Manager overseeing strategy and governance of digital solutions and AI at TELUS. Collaborating with teams to drive innovation and strategic initiatives in technology.
Responsibilities
- Support strategy, planning, and governance for Director+ audiences, including leadership offsite planning, enterprise-wide strategy definition, and the management of team-wide operating forums
- Lead special programs from inception through commercialization, including competitive scans, business casing, and strategic framework definition
- Design and implement 'agentic-first' documentation and AI-assisted tooling to automate workflows and optimize team efficiency
- Establish and maintain robust governance structures for high-priority initiatives, ensuring alignment with broader business objectives
- Conduct deep-dive competitive scans and market trend analysis to define product strategies, go-to-market approach, and competitive positioning
- Inter-operate between technical product & engineering teams and strategists to translate business strategy into tangible business outcomes and value
- Leverage business acumen to translate financial performance and ROI trade-offs into compelling narratives, ensuring the value of new initiatives and investments is clearly understood by leadership
- Act as a systems thinker to maximize value delivery across strategic planning, strategic initiatives, and organizational evolution.
Requirements
- 5-7 years of experience in management consulting (ex-consulting preferred) or a high-growth corporate strategy role
- Advanced acumen in financial modeling, business case and ROI analysis
- Proven track record of building strategic frameworks and business cases for complex, customer-facing digital products
- Deep expertise in driving process efficiency through the creation of modern tooling and automated documentation systems
- Experience in agile environments with the ability to thrive amidst evolving priorities and fast-paced delivery cycles
- Exceptional presentation skills with the ability to build trust and rapport with senior leadership and cross-functional partners
- An innovative mindset with the ability to think strategically and drive a project from a successful feature to a foundational platform
- Demonstrated experience in change management and driving leadership and executive interlock across diverse teams during large-scale transformations.
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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