Underwriting Administrative Assistant supporting quotes, certificates, documents, and files for Arrowhead Programs’ niche insurance solutions. Collaborating with underwriters, brokers, and internal departments.
About the role
- Administrative Associate greeting patients, scheduling appointments, processing payments, and maintaining records at TELUS Health’s Toronto clinic. Supporting client-focused healthcare administration and front-desk operations.
Responsibilities
- Greet clients and visitors in person and over the phone
- Register patients and guide them through required medical appointment paperwork
- Answer phones, respond to client questions, and resolve complaints, escalating when required
- Book appointments accurately in the scheduling system
- Prepare patient files for the following day
- Update patient files and databases with medical and administrative information
- Process cash, debit, and credit payments
- Reconcile daily transactions and prepare cash summary reports
- Invoice clients for services rendered
- Prepare outgoing mail via courier
- Collaborate with team members to provide a welcoming, client-focused environment
- Perform general clinic and administrative duties including data entry, filing, faxing, photocopying, printing, and maintaining clinic tidiness
Requirements
- 1–2 years of relevant experience in a fast-paced environment providing a high degree of customer service
- Excellent command of English, both verbal and written
- Professional image, mature communication style, and polished manner with clients
- Ability to handle sensitive situations tactfully while respecting patient confidentiality
- Strong work ethic and ownership of tasks from start to finish
- Flexibility and ability to work effectively in a team environment
- Effective organizational, multitasking, and problem-solving abilities
- Exposure to patient databases and/or scheduling software would be ideal
Benefits
- Comprehensive total rewards package
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan for employees and their families
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension program
- Share purchase program
- Opportunity to give back to communities
- Career growth opportunities
- Learning and development opportunities
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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