Underwriting Administrative Assistant supporting quotes, certificates, documents, and files for Arrowhead Programs’ niche insurance solutions. Collaborating with underwriters, brokers, and internal departments.
About the role
- Administrative Associate supporting TELUS Health’s Montreal clinic and executive patients. Managing reception, billing, appointments, inquiries, emails, and daily clinic operations.
Responsibilities
- Welcome clients in a professional and courteous manner
- Answer internal phone calls
- Process client billing
- Balance and close the cash register at the end of the day
- Manage appointments, including confirmations, rescheduling, and cancellations
- Collaborate with the Coordinator to ensure smooth daily operations
- Respond to client inquiries and help minimize wait times
- Open and/or close the clinic reception area
- Manage incoming patient emails
- Participate in month-end reconciliation activities
- Maintain the appearance, cleanliness, and inventory of the service area
- Provide administrative support and coverage as needed
- Perform other related duties as assigned
Requirements
- High school diploma completed
- Minimum of 1 year of customer service experience
- Bilingualism (French and English), both spoken and written
- Basic knowledge of MS Office (Outlook, Excel, Word)
- Excellent attention to detail and strong organizational skills
- Knowledge of medical terminology (asset)
- Professionalism, courtesy, and discretion
- Ability to work efficiently while maintaining confidentiality
- Punctuality and reliability
- Strong stress management and prioritization skills
- Ability to manage multiple tasks simultaneously
- Professional and polished appearance
- Advanced English proficiency required
- Regular interaction in English with external parties, internal stakeholders, and English-language computer systems and tools
Benefits
- Employer-matched pension plan available from day one
- Group benefits plan available from day one
- 3 weeks of vacation and 3 wellness days per year (paid time off)
- TELUS share purchase plan
- Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more
- Up to $5,000 per year for mental health support
- 40% discount on TELUS and Koodo mobile plans
- Comprehensive total rewards package with competitive salary and bonus structures
- Flexible benefits plan
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities
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