Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Employee Services Administrator providing administrative support for HR solutions at TELUS. Focused on client satisfaction through effective handling of client transactions and problem resolutions.
Responsibilities
- Provide administrative support and advice to internal and external clients on human resource, pension, benefits and payroll plans
- Verify, process, input and maintain the plans in their area of specialty within established time and quality standards to ensure high levels of client satisfaction
- Process client transactions within established time and quality standards
- Understand sensitivity of client information and maintains client confidentiality
- Monitor and maintain various client databases
- Prepare routine correspondence
- Act as a liaison between client groups, other TES business units and vendors, providing information and interpretation of policies
- Facilitate problem resolution between clients and vendors
- Prepare moderately complex reports using detailed and factual information
Requirements
- 5 years in a Customer Service, Human Resources, Payroll, Recruitment and Accounting business setting, or related skills and experience
- Good knowledge of applicable legislation relating to employee compensation (i.e. Income Tax Act, Workers Compensation Act, Employment Standards Act)
- Experience working with multi-union environments
- Experience using spreadsheet and e-mail applications (preferably MS Word, MS Excel and MS Outlook)
- Extensive experience in research, analysis and information gathering
- Experience on data bases i.e. PeopleSoft, Time & Labour, Kronos, Recruitment Management System, MEDGATE, etc
- Experience in verification and reconciliation of various types of accounts and computer interfaces
- Experience in Query Reporting
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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