Lead measurement strategy and analytics implementation for Valtech, an experience innovation company transforming brands through data, AI, creativity, and technology. Advising clients on tagging, consent, governance, and data quality.
About the role
- Employee Services Administrator providing administrative support for HR solutions at TELUS. Focused on client satisfaction through effective handling of client transactions and problem resolutions.
Responsibilities
- Provide administrative support and advice to internal and external clients on human resource, pension, benefits and payroll plans
- Verify, process, input and maintain the plans in their area of specialty within established time and quality standards to ensure high levels of client satisfaction
- Process client transactions within established time and quality standards
- Understand sensitivity of client information and maintains client confidentiality
- Monitor and maintain various client databases
- Prepare routine correspondence
- Act as a liaison between client groups, other TES business units and vendors, providing information and interpretation of policies
- Facilitate problem resolution between clients and vendors
- Prepare moderately complex reports using detailed and factual information
Requirements
- 5 years in a Customer Service, Human Resources, Payroll, Recruitment and Accounting business setting, or related skills and experience
- Good knowledge of applicable legislation relating to employee compensation (i.e. Income Tax Act, Workers Compensation Act, Employment Standards Act)
- Experience working with multi-union environments
- Experience using spreadsheet and e-mail applications (preferably MS Word, MS Excel and MS Outlook)
- Extensive experience in research, analysis and information gathering
- Experience on data bases i.e. PeopleSoft, Time & Labour, Kronos, Recruitment Management System, MEDGATE, etc
- Experience in verification and reconciliation of various types of accounts and computer interfaces
- Experience in Query Reporting
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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