Client Services Assistant supporting admissions, registration, and student records at Okanagan College. Providing client service and advising applicants across British Columbia campuses.
About the role
- Client Service Analyst II calculating and verifying defined-benefit pension benefits for TELUS Health’s global pension administration team. Reviewing complex cases, guiding junior analysts, and improving processing accuracy remotely across Canada.
Responsibilities
- Calculate and verify pension benefits in accordance with legal and regulatory requirements
- Perform quality reviews of processing work
- Provide technical guidance to junior team members
- Analyze and interpret pension plan rules and applicable legislation
- Resolve complex member queries and ensure compliance
- Collaborate with managers and the internal analyst team
- Participate in production and verification of annual statements and cyclical processes
- Support special projects that enhance team efficiency
- Identify and recommend process improvements
Requirements
- At least 3 years of experience in Defined Benefit pension plan administration
- Intermediate to senior Excel proficiency
- Ability to perform manual computations and independently verify system calculations
- Strong written communication and critical thinking skills
- Ability to handle complex, varied scenarios with minimal oversight
- Ability to multitask and manage time effectively while maintaining high accuracy standards in a regulated environment
- Exceptional attention to detail and analytical thinking
- Commitment to compliance with legal and regulatory requirements
- Collaborative mindset and willingness to support and mentor junior team members
- Comfort working autonomously in a remote environment with strong self-direction and initiative
- Advanced knowledge of English is required
- Bilingualism in French or Spanish is a great-to-have
- Experience with pension administration software or systems is a great-to-have
Benefits
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan for employees and families
- Generous company matched pension
- Flexibility to work in-office, virtually or a combination of both
- Opportunity to give back to communities
- Career growth and learning & development opportunities
- Accommodation for applicants with disabilities during the recruitment process, as required
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