Product Owner II at World Education Services leading Salesforce enhancements and operations. Focused on driving improvements, Agile execution, and stakeholder collaboration.
About the role
- Product Owner leading development of user-centric software solutions in healthcare. Collaborating with cross-functional teams to drive innovation and improve patient care.
Responsibilities
- Be the voice for the users of our software solutions by taking the initiative to thoroughly understand and effectively communicate their needs
- Define and articulate the business case for product features and functionality, grounding decisions in user research, data, and measurable outcomes
- Drive continuous product discovery through structured user research, prototyping, and hypothesis validation to ensure development investment is evidence-based
- Build and prioritize the backlog of user stories, tasks, and defects, ensuring alignment with product strategy and team capacity
- Own agile delivery practices within the team, including sprint planning, backlog refinement, and release coordination to maintain consistent velocity and quality
- Define and track product success metrics, using performance data and user feedback to inform prioritization decisions and demonstrate business impact
- Apply working knowledge of relevant regulatory and compliance requirements to product decisions, ensuring solutions meet applicable privacy and clinical standards
- Leverage AI-assisted tooling and data-driven signals to improve requirements definition, backlog management, and product decision-making
- Support pre-sales, implementation, and client-facing teams during product onboarding and escalated issue resolution
- Contribute to strategic planning and product roadmaps, translating organizational goals into a coherent and prioritized product vision
Requirements
- Minimum 4+ years experience in IT product management and/or business analysis
- Minimum 2+ years experience working with an Agile/Scrum development environment
- BA/BSc in Computer Science, Information Technology or related technical field
- Experience to clearly define feature requirements (user stories) and acceptance criteria to the development team
- Exceptional organizational skills with the ability to balance multiple competing priorities
- Experience leading effective meetings with internal and external stakeholders
- Excellent communication with the ability to tailor according to audience
- Adaptable and flexible to change in product scope
- Strong teamwork and interpersonal skills
- Strong problem-solving and analytical capabilities
Benefits
- Fully remote work environment, with a Toronto headquarters that supports in-person collaboration, connection, and team events when it adds value
- Competitive salary and benefits, including 4 weeks of paid vacation plus 6 personal days
- Meaningful work that directly impacts patient care
- Growth opportunities with leaders who support development through mentorship
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