Field Operations Associate servicing customer inventory, stocking products, and resolving onsite issues for Grainger, a North American MRO products distributor. Supporting account growth through customer service and sales opportunities.
About the role
- Commercial systems manager preparing Thomson Reuters products and capabilities for strategic technology-stack onboarding. Mapping processes, defining requirements, and coordinating cross-functional implementation readiness.
Responsibilities
- Support Gate 1 activities by documenting commercial models, product structures, packaging strategies, pricing approaches, and customer journeys
- Assist in evaluating new products and capabilities for onboarding to the strategic technology stack
- Conduct research and analysis to identify business impacts, dependencies, risks, and operational considerations
- Support development of executive-ready materials, status reports, decision logs, and governance documentation
- Facilitate workshops with business stakeholders to document current-state and future-state processes
- Create and maintain process maps, workflows, business requirements, and operational design documentation
- Translate business needs into functional requirements, user stories, and acceptance criteria
- Support development and refinement of Azure DevOps epics and features
- Partner with Product, Sales, Finance, Operations, Customer Success, Architecture, and Technology teams to gather requirements and resolve open questions
- Track decisions, action items, dependencies, risks, and escalations across multiple initiatives
- Coordinate stakeholder reviews, approvals, and sign-off activities
- Identify opportunities to improve business processes, customer experiences, and operational efficiency
- Support fit-gap analysis between existing capabilities and future-state business requirements
- Analyze data and operational impacts to support business recommendations
- Assist with readiness assessments and onboarding handoff activities
- Maintain project artifacts, requirements, repositories, and governance documentation
- Support status reporting and program tracking across multiple products and initiatives
- Support handoff packages for onboarding and implementation teams
- Ensure traceability between business requirements, process designs, decisions, and solution deliverables
Requirements
- Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field
- 2-5+ years of experience in Business Analysis, Revenue Operations, Commercial Operations, Sales Operations, Process Improvement, Consulting, or Program Management
- Experience gathering business requirements and documenting process flows
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication with demonstrated stakeholder management abilities
- Advanced Microsoft Excel and PowerPoint skills
- Preferred: Experience creating process maps using Lucidchart, Visio, or similar tools
- Preferred: Knowledge of Customer-to-Cash, Sales Operations, CPQ, CRM, ERP, or commercial systems
- Preferred: Experience supporting business transformation or technology implementation initiatives
- Preferred: Familiarity with AI, SaaS, subscription, and usage-based commercial models
Benefits
- Flexible hybrid working environment
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and ESG initiatives
- Annual Bonus based on a combination of enterprise and individual performance (role may be eligible)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Operations Coordinator supporting CharterUP’s AI - powered group transportation platform. Auditing trips, coordinating providers, resolving disruptions, and monitoring active transportation services.
Cloud Operations Specialist supporting AWS, M365, data platforms, and automation. Modernizing cloud infrastructure for Canadian life insurer Blue Cross Life.
Desjardins IT analyst designing and maintaining infrastructure, systems, and database solutions. Leading complex quality assurance strategies, testing, risk analysis, and implementation recommendations.
Office operations agent supporting Desjardins’ administrative processes, reporting, data integrity, and daily operations. Coordinating activities and responding to operational questions in a hybrid Montréal role.
Senior network operations specialist troubleshooting critical infrastructure for TD, a global financial institution. Resolving escalated incidents across cloud, SD - WAN, firewalls, load balancers, and wired/wireless networks.
JLL Operations Lead overseeing facilities maintenance across four British Columbia client sites. Managing preventive maintenance, vendors, work orders, and client service delivery.
Operations Analyst leading requirements management, data analysis, and operational readiness for TD Securities’ capital - markets projects. Supporting regulatory reporting, testing, governance, and stakeholder delivery.
Ocean import operations coordinator managing end - to - end shipments for DSV, a global transport and logistics leader. Coordinating carriers, documents, compliance, costs, KPIs, and customer communication.
Desjardins IT analyst designing, testing, and maintaining systems, infrastructure, networks, and database solutions. Coordinating technology projects and optimizing policies, standards, and applications.