IT Operations Engineer owning internal IT for gaiia’s telecom operating - system platform. Managing devices, access, support, compliance, and automation in a fully remote environment.
About the role
- Commercial systems manager preparing Thomson Reuters products and capabilities for strategic technology-stack onboarding. Mapping processes, defining requirements, and coordinating cross-functional implementation readiness.
Responsibilities
- Support Gate 1 activities by documenting commercial models, product structures, packaging strategies, pricing approaches, and customer journeys
- Assist in evaluating new products and capabilities for onboarding to the strategic technology stack
- Conduct research and analysis to identify business impacts, dependencies, risks, and operational considerations
- Support development of executive-ready materials, status reports, decision logs, and governance documentation
- Facilitate workshops with business stakeholders to document current-state and future-state processes
- Create and maintain process maps, workflows, business requirements, and operational design documentation
- Translate business needs into functional requirements, user stories, and acceptance criteria
- Support development and refinement of Azure DevOps epics and features
- Partner with Product, Sales, Finance, Operations, Customer Success, Architecture, and Technology teams to gather requirements and resolve open questions
- Track decisions, action items, dependencies, risks, and escalations across multiple initiatives
- Coordinate stakeholder reviews, approvals, and sign-off activities
- Identify opportunities to improve business processes, customer experiences, and operational efficiency
- Support fit-gap analysis between existing capabilities and future-state business requirements
- Analyze data and operational impacts to support business recommendations
- Assist with readiness assessments and onboarding handoff activities
- Maintain project artifacts, requirements, repositories, and governance documentation
- Support status reporting and program tracking across multiple products and initiatives
- Support handoff packages for onboarding and implementation teams
- Ensure traceability between business requirements, process designs, decisions, and solution deliverables
Requirements
- Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field
- 2-5+ years of experience in Business Analysis, Revenue Operations, Commercial Operations, Sales Operations, Process Improvement, Consulting, or Program Management
- Experience gathering business requirements and documenting process flows
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication with demonstrated stakeholder management abilities
- Advanced Microsoft Excel and PowerPoint skills
- Preferred: Experience creating process maps using Lucidchart, Visio, or similar tools
- Preferred: Knowledge of Customer-to-Cash, Sales Operations, CPQ, CRM, ERP, or commercial systems
- Preferred: Experience supporting business transformation or technology implementation initiatives
- Preferred: Familiarity with AI, SaaS, subscription, and usage-based commercial models
Benefits
- Flexible hybrid working environment
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and ESG initiatives
- Annual Bonus based on a combination of enterprise and individual performance (role may be eligible)
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